Frontline Operations Manager

17 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time
Role Overview

The Customer Service Specialist will play a vital role in delivering exceptional customer experiences at Bybit. This position requires a skilled and dedicated individual who can provide timely and accurate responses to client inquiries via live chat or email.

Responsibilities:

  • Respond to client inquiries in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Maintain in-depth knowledge of our platform, product, and market conditions to effectively address client concerns.
  • Collaborate with the team to identify areas for process improvements and implement effective solutions.

Qualifications:

  • Bachelor's degree in a relevant field.
  • Proven customer service experience, with a strong focus on live chat and email support.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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