Frontline Customer Service Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

Job Overview

Nirvana Asia is seeking a highly motivated and customer-focused individual to join our team as a Frontline Customer Service Specialist. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Sell rooms to guests without reservations and anticipate sold-out situations.
  • Block rooms in the computer and identify designated requirements.
  • Perform duplicate reservation checks and run daily reports/contingency lists.
  • Supply guests with directions and information and answer guest requests, questions, or concerns.
  • Arrange transportation for guests/visitors and issue safe deposit boxes.
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Assist management in motivating and coaching employees and serve as a departmental role model.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.

About Us:

Nirvana Asia is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in empowering our guests and employees to achieve their full potential.



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