Customer Experience Ambassador

2 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time
Customer Service Specialist

We are seeking a highly skilled Customer Service Specialist to join our team at SummitNext Technologies Sdn. Bhd. in PJ, Selangor. As a Customer Service Specialist, you will play a vital role in delivering exceptional support to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities:
  • Handle customer inquiries and resolve issues through various channels (phone, email, chat, in-person) to address inquiries, complaints, or requests.
  • Provide accurate information to customers, including product features, pricing, availability, and usage guidelines.
  • Manage customer accounts, updating information and handling account-related queries or modifications.
  • Maintain accurate records of customer interactions, transactions, complaints, and resolutions for future reference and analysis.

Requirements:
  • Diploma or above in any field.
  • Preferable to have a minimum of 1 year's experience in Customer Service-related areas.
  • Working experience in the call centre or automotive preferred.
  • A quick and willing learner that can master all details of our product and call taking techniques.
  • Customer-centric / Strong customer service mindset.

Working Conditions:
  • 5 days a week, rotational shift.

Benefits:
  • EPF, Socso.
  • Maternity leave.
  • Annual Leave, Maternity Leave, Parental Leave, etc.
  • Opportunities for promotion.
  • Professional development.

Expected Start Date:
  • Immediately.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Company Overview:Talent Recruit Sdn Bhd is a leading recruitment agency in Malaysia, providing top-notch talent solutions to various industries.We are currently seeking a Customer Service Assistant for our client, a telecommunications company based in Kuala Lumpur.Our client is looking for a highly motivated and customer-focused individual who can provide...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    A dynamic opportunity awaits a skilled sales professional at Link Compliance to join the TRX Luxury Sales team in an esteemed luxury jewelry store. With a strong focus on delivering exceptional customer service, this role promises to bring out the best in each associate.Key Responsibilities:Pursue every sales opportunity with unwavering dedication and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    About the RoleWe are seeking a highly motivated and customer-focused Senior Manager, Customer Experience to enhance satisfaction and streamline customer interactions.Key ResponsibilitiesCustomer Experience Innovation: Support day-to-day operations of e-Commerce platforms, assist customers with ordering processes, resolve issues related to order...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    A prestigious luxury brand, Link Compliance, is seeking an exceptional sales professional to join their TRX store team.Job Overview:We are looking for a results-driven individual with excellent customer service skills and a passion for luxury jewelry to represent our esteemed brand.Key Responsibilities:Drive Sales Opportunities: Identify and capitalize on...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Job Title: Donor Experience StrategistCompany OverviewTalent Recruit represents clients in various industries, providing innovative solutions to complex challenges.Job DescriptionWe are seeking a skilled Donor Experience Strategist to drive long-term strategic planning, development, and implementation of activities aimed at maximizing donor lifetime value...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Comfort Works Full time

    Senior UIUX Designer Job DescriptionWe are seeking a seasoned Senior UI/UX Designer to create user-centric digital experiences for a global audience. The ideal candidate will collaborate closely with cross-functional teams to design intuitive and visually appealing interfaces for our web and mobile services.About the Role:The Senior UIUX Designer will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    **About Us**Talent Recruit is a leading recruitment agency providing expert solutions to various industries.We are representing our client, a well-established humanitarian organization dedicated to providing humanitarian and developmental aid worldwide.**Job Overview**This role offers an exciting opportunity to join a dynamic team in shaping the donor...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent 24 Recruitment Full time

    Company OverviewTalent 24 Recruitment is a leading provider of recruitment services, specializing in the luxury travel sector.About the RoleWe are seeking an experienced Luxury Travel Experience Curator to join our team. As a key member of our team, you will be responsible for creating bespoke travel itineraries for VIP clients in the luxury sector.Job...

  • Retail Director

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    Link Compliance is seeking an experienced Retail Director to lead our Kuala Lumpur, Malaysia store.About the RoleThis exciting opportunity requires a highly motivated and results-driven professional with a passion for luxury fashion. As a Retail Director, you will be responsible for providing exceptional leadership and driving business growth through...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    About the RoleWe are seeking a highly motivated and experienced Luxury Store Team Lead to join our team at Link Compliance in Kuala Lumpur, Malaysia.Job DescriptionTo provide leadership for the store, setting an excellent standard and inspiring the team to achieve it.To own the employee experience, driving employee satisfaction and elevating team...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Comfort Works Full time

    Job Description:We are seeking a Senior UI/UX Designer to create intuitive, functional, and visually appealing digital experiences for a global audience. This role involves collaborating closely with cross-functional teams to design user-centric interfaces for both web and mobile services.About the Role:This is an exciting opportunity to shape the future of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time 4,500 - 4,800 per month

    Position OverviewWe are looking for a dedicated and friendly Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is a permanent position with our client, a leading telecommunications company based in Kuala Lumpur.Job Overview:The successful candidate will be responsible for providing exceptional customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    About Agensi Pekerjaan Talent Recruit Sdn Bhd">We are a leading recruitment agency in Malaysia, providing top-notch talent solutions to various industries.Role OverviewThis is a permanent position with our client, a telecommunications company based in Kuala Lumpur. We are seeking a highly motivated and results-driven Customer Service Assistant to join our...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time 4,500 - 4,800 per month

    Position OverviewWe are seeking a highly skilled Customer Service Expert to provide exceptional support to our customers. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.Key ResponsibilitiesCustomer SupportRespond promptly to customer inquiries via phone, live chat, or in-person.Provide accurate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    About the EmployerJ-Recruit Recruitment Agency is a leading recruitment agency in Malaysia, with over 400 branches across the country. We are now hiring for a Personal Banker to be stationed in our branch across Malaysia.Estimated Salary: RM 43,000 per annumThis role offers a competitive salary package, including basic salary of RM3000-RM5000, commissions,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Company Overview:Talent Recruit represents a leading online trading and financial service provider in the industry, offering a dynamic work environment in Kuala Lumpur.Salary: RM 4,500 - RM 6,000 per monthJob Description:Conduct thorough customer due diligence by reviewing documents to ensure compliance with regulationsResolve various alerts while conducting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    About Agensi Pekerjaan Talent Recruit Sdn Bhd We are a leading recruitment agency in Malaysia, providing top-notch talent solutions to various industries. Our goal is to connect exceptional candidates with the best job opportunities. Job Overview This is a permanent position as a Customer Service Assistant for our client, a telecommunications company based...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Our company, Hunters International Sdn Bhd, is a technology-enabled global business services firm specializing in customer engagement and improving business performance for top brands worldwide.Job OverviewWe are seeking a highly skilled Customer Support Consultant to join our team in Kuala Lumpur. As a bilingual support expert, you will provide exceptional...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Job OverviewWe are seeking a highly skilled Customer Support Consultant to join our team at Hunters International Sdn Bhd in KL Sentral. As a bilingual support specialist, you will be responsible for providing exceptional customer service to clients via phone calls, live chat, and email.About the RoleThe ideal candidate will have excellent communication...