Customer Experience Ambassador

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time
Customer Service Specialist

We are seeking a highly skilled Customer Service Specialist to join our team at SummitNext Technologies Sdn. Bhd. in PJ, Selangor. As a Customer Service Specialist, you will play a vital role in delivering exceptional support to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities:
  • Handle customer inquiries and resolve issues through various channels (phone, email, chat, in-person) to address inquiries, complaints, or requests.
  • Provide accurate information to customers, including product features, pricing, availability, and usage guidelines.
  • Manage customer accounts, updating information and handling account-related queries or modifications.
  • Maintain accurate records of customer interactions, transactions, complaints, and resolutions for future reference and analysis.

Requirements:
  • Diploma or above in any field.
  • Preferable to have a minimum of 1 year's experience in Customer Service-related areas.
  • Working experience in the call centre or automotive preferred.
  • A quick and willing learner that can master all details of our product and call taking techniques.
  • Customer-centric / Strong customer service mindset.

Working Conditions:
  • 5 days a week, rotational shift.

Benefits:
  • EPF, Socso.
  • Maternity leave.
  • Annual Leave, Maternity Leave, Parental Leave, etc.
  • Opportunities for promotion.
  • Professional development.

Expected Start Date:
  • Immediately.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    We are seeking a dedicated Customer Service Ambassador to join our dynamic team at Agensi Pekerjaan Job Expert Sdn Bhd. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience in Arabic, Korean, or Indonesian languages.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    Job Title: Luxury Retail Sales AmbassadorAbout Us: At Link Compliance, we're dedicated to delivering exceptional luxury jewelry experiences.About the Role:We seek a skilled sales professional to join our team as a Luxury Retail Sales Ambassador at TRX store.Responsibilities:Unlock every sales opportunity and drive revenue growth.Deliver unparalleled customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glints Full time

    We are seeking highly skilled Customer Service Specialists to join our client's team in Kuala Lumpur, Malaysia. This role requires fluency in both Mandarin and English (spoken and written), as you will play a critical role in ensuring a seamless customer experience within the travel industry, handling inquiries, resolving issues, and delivering top-notch...


  • Kuala Lumpur, Kuala Lumpur, Malaysia World Courier (Malaysia) Sdn Bhd Full time

    We are seeking a Customer Experience Specialist to provide exceptional service to our clients. The successful candidate will be responsible for managing client relationships, resolving issues, and ensuring that customer needs are met.Key Responsibilities• Monitor and track shipments using our systems• Provide accurate and timely information to clients•...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    About the Role:Hunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and improving business performance for top brands.Job Summary:This role involves providing exceptional customer service to clients via phone calls, responding to inquiries, and adhering to quality assurance processes.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    About Our PartnerWe are a tech-enabled platform that aims to connect businesses with surplus food to those in need, as well as an online outlet mall that enables grocery wholesalers to connect with retailers to offload unsold inventory at discounted prices.The RoleWe are seeking a highly motivated and proactive Sales Executive to join our team. The...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Company OverviewTalent Recruit is representing our client, a developer, owner, and operator of integrated resort facilities in Asia and Europe.We are seeking multiple positions to be based at one of their 5 Star Resort in Macau.Available Positions:Front Operations Attendant - Salary from MOP16,000 (~RM8,700)Guest Relations Ambassador - Salary from MOP20,000...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time

    Job SummaryA luxury jewelry brand is looking for a sales associate for the TRX store. The ideal candidate will have a passion for delivering exceptional customer service and a proven track record in sales and retail operations.Key Responsibilities:Develop every sales opportunity that can ariseOffer extraordinary customer service when attending to any...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Krisvconsulting Services Pte Ltd Full time

    We are seeking a highly skilled SAP CRM Developer to join our dynamic team at Krisvconsulting Services Pte Ltd. The ideal candidate will have a strong background in ABAP development within the SAP Customer Relationship Management (CRM) environment, responsible for enhancing and supporting CRM applications to meet business requirements.About the RoleThe...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    {"Key Responsibilities":"Our organization is seeking a skilled Donor Experience Manager to lead the development and execution of a donor-centric strategy, ensuring a consistent and engaging experience across all communication channels.The successful candidate will oversee the implementation of Salesforce and Marketing Cloud technology, analyzing data to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent 24 Recruitment Full time

    Role OverviewTalent 24 Recruitment is seeking a highly skilled Luxury Travel Experience Coordinator to join our team. This role involves managing high-end ground travel bookings for discerning clients, providing exceptional customer service, and ensuring seamless travel experiences.About the RoleThis is a fully remote position, allowing for flexibility and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Comfort Works Full time

    Senior UIUX Designer Job DescriptionWe are seeking a seasoned Senior UI/UX Designer to create user-centric digital experiences for a global audience. The ideal candidate will collaborate closely with cross-functional teams to design intuitive and visually appealing interfaces for our web and mobile services.About the Role:The Senior UIUX Designer will be...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Company OverviewTalent Recruit is representing our client, a well-established humanitarian organization that provides humanitarian and developmental aid worldwide.Job SummaryWe are seeking a highly skilled Strategic Donor Experience Manager to provide leadership and strategic guidance in the areas of Donor Care, Retention, and Value Maximization.Key...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent 24 Recruitment Full time

    Company OverviewTalent 24 Recruitment is a leading provider of recruitment services, specializing in the luxury travel sector.About the RoleWe are seeking an experienced Luxury Travel Experience Curator to join our team. As a key member of our team, you will be responsible for creating bespoke travel itineraries for VIP clients in the luxury sector.Job...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Job Expert Sdn Bhd Full time

    Job Summary:We are seeking a dedicated Customer Support Specialist who is fluent in Arabic, Korean, or Indonesian to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring a seamless customer experience.Key Responsibilities:Respond to customer...


  • Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    About J-Recruit Recruitment AgencyWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Responsibilities:Communicate with customers via phone, email, and face-to-face.Provide knowledgeable answers to questions...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Position: Customer Service Assistant - PermanentCompany Overview:Talent Recruit is a leading recruitment agency in Malaysia, providing top-notch talent solutions to various industries.Job Description:We are seeking a Customer Service Assistant for our client, a telecommunications company based in Kuala Lumpur.Key Responsibilities:Greet and assist customers...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SummitNext Technologies Sdn Bhd Full time

    We are a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.As a Customer Service Specialist at SummitNext Technologies Sdn. Bhd., you will be responsible for handling customer inquiries and resolving issues through various channels.Key Responsibilities:Handling customer inquiries and resolving issues through...


  • Kuala Lumpur, Kuala Lumpur, Malaysia J-Recruit Recruitment Agency Full time

    About J-Recruit Recruitment AgencyWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for communicating with customers via phone, email, and face-to-face, providing knowledgeable answers to questions about products, pricing, and availability, and responding promptly...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Great Pyramid Sdn Bhd Full time

    Job OverviewAs a Customer Service Executive, you will be responsible for daily customer service operations, delivering high-quality service according to our client's requirements.Roles & ResponsibilitiesRespond to customer inquiries via email, message, and call, covering topics such as overseas visa applications for employees, onboarding and offboarding...