Customer Experience Ambassador
2 months ago
We are seeking a highly skilled Customer Service Specialist to join our team at SummitNext Technologies Sdn. Bhd. in PJ, Selangor. As a Customer Service Specialist, you will play a vital role in delivering exceptional support to our clients, ensuring their satisfaction and loyalty.
Key Responsibilities:
- Handle customer inquiries and resolve issues through various channels (phone, email, chat, in-person) to address inquiries, complaints, or requests.
- Provide accurate information to customers, including product features, pricing, availability, and usage guidelines.
- Manage customer accounts, updating information and handling account-related queries or modifications.
- Maintain accurate records of customer interactions, transactions, complaints, and resolutions for future reference and analysis.
Requirements:
- Diploma or above in any field.
- Preferable to have a minimum of 1 year's experience in Customer Service-related areas.
- Working experience in the call centre or automotive preferred.
- A quick and willing learner that can master all details of our product and call taking techniques.
- Customer-centric / Strong customer service mindset.
Working Conditions:
- 5 days a week, rotational shift.
Benefits:
- EPF, Socso.
- Maternity leave.
- Annual Leave, Maternity Leave, Parental Leave, etc.
- Opportunities for promotion.
- Professional development.
Expected Start Date:
- Immediately.
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