Quality Assurance Director
3 days ago
As a Quality Assurance Director at Teleperformance, you will be responsible for leading and managing a QA team to drive quality assurance audits, audit automation, and efficiency. You will set and drive the quality strategy within programs in accordance with the Teleperformance BEST QA standard. You will also collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations.
Key Responsibilities:
• Lead and manage a QA team to drive quality assurance audits and implement process improvements
• Set and drive the Quality strategy within the programs in KL/PJ site and in accordance with the Teleperformance BEST QA standard
• Collaborate with Training using data analysis to identify areas of opportunities to introduce training or coaching to further improve quality in operations
• Develop and maintain relationships with clients and stakeholders to ensure effective client and program level engagements
Requirements:
• Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams
• 3+ years of demonstrated management ability across diverse functions (direct reports cross functional relationships 3rd party vendors etc.)
• Proven track record of collaborating with cross-functional groups to produce results
• Demonstrated ability to perform well in a rapidly changing and extremely global team
• Strong practical experience with Excel (PivotTable Charts Statistical functions)
• Excellent communication skills
• Strong critical thinking and exceptional problem-solving skills
• Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
• Passion for our mission of ensuring a world class support experience for our community
• Quality certification (e.g. Lean Six Sigma TQM etc.) is a plus
What We Offer:
At Teleperformance, we offer a dynamic and challenging work environment, competitive compensation and benefits package, and opportunities for career growth and development.
-
Quality Assurance Director
7 days ago
Petaling Jaya, Selangor, Malaysia The Arnott's Group Full timeAs the Quality Assurance Director at The Arnott's Group, you will play a critical role in ensuring the highest standards of quality and food safety across our Asia Business Unit. Based in Kuala Lumpur, Malaysia, you will lead the strategy and direction to guarantee that our products meet the expectations of consumers across Total Asia.The Arnott's Group is a...
-
Quality Assurance Specialist
3 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob OverviewWe are seeking a Quality Assurance Specialist to join our team at Teleperformance. This is an exciting opportunity for a motivated individual who wants to make a real impact on our operations.The successful candidate will be responsible for leading and managing a QA team, introducing and managing initiatives related to quality assurance audits,...
-
Quality Assurance Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeKey ResponsibilitiesThe Quality Assurance Specialist is a critical role at Teleperformance, where you will be responsible for ensuring that our customer support processes meet the highest standards of quality. As a key member of our team, you will collaborate with colleagues to identify areas for improvement and implement effective solutions.About the...
-
Quality Assurance Leader
6 days ago
Petaling Jaya, Selangor, Malaysia Lenovo Full timeJob OverviewWe are seeking a seasoned Quality Assurance professional to lead our QA team and drive excellence in software quality. As a key member of our organization, you will be responsible for developing and implementing a comprehensive QA strategy, leading cross-functional teams, and ensuring the delivery of high-quality software products.
-
Analytical Quality Assurance Professional
6 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeAbout Agensi Pekerjaan JobScoper Sdn. Bhd.We are a leading recruitment agency in Bangkok, seeking a highly motivated Analytical Quality Assurance Professional to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our software products.The ideal candidate will have a strong...
-
Quality Assurance Specialist
4 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob DescriptionTeleperformance is seeking an experienced Quality Assurance Specialist to manage the analysis and reporting of training metrics.Responsibilities:Design and execute data-driven analyses to identify trends and opportunities for improvement in agent performance.Work closely with operations and quality assurance teams to develop and implement...
-
Quality Assurance Supervisor
3 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance (QA) Supervisor to join our team. As a key member of our QA department, you will play a critical role in ensuring the timely and effective implementation of company policies, procedures, and quality testing protocols.Key ResponsibilitiesLeadership and Guidance: Provide supervision, work...
-
Quality Assurance and Compliance Analyst
6 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeWe are looking for a Quality Assurance and Compliance Analyst to join our team in Bangkok. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our software products.The ideal candidate will have a strong background in software development and quality assurance, with a minimum of 1 year of...
-
Compliance and Quality Assurance Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia DKSH Group Full timeWe are looking for a highly skilled and experienced Compliance and Quality Assurance Specialist to join our team at DKSH Group.About the RoleThis is a key position responsible for ensuring that all aspects of our business operations comply with relevant regulations and laws.The successful candidate will have a strong understanding of quality assurance tools,...
-
Software Quality Assurance Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeWe are looking for a highly skilled Software Quality Assurance Specialist to join our team in Bangkok. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our software products.The ideal candidate will have a minimum of 1 year of experience in quality assurance, with a strong background in data...
-
Quality Assurance Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia EJA Sdn Bhd Full timeJob DescriptionEJA Sdn Bhd is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for performing regular internal and external audits to ensure compliance with regulatory requirements and company procedures.The ideal candidate will have education in Diploma/degree in...
-
Quality Assurance Tester
3 days ago
Petaling Jaya, Selangor, Malaysia MediExpress (Malaysia) Sdn Bhd Full timeWe are looking for a detail-oriented Quality Assurance Tester professional to plan, design, and execute UAT test cases for our core claims system to join our team. You will collaborate with project managers, business stakeholders, and IT teams to ensure seamless system functionality, regulatory compliance, and optimal performance.KEY TASKS &...
-
Quality Assurance Manager
2 days ago
Petaling Jaya, Selangor, Malaysia Addiction Foods NZ Ltd. Full timeAbout the RoleWe are looking for a Quality Assurance Manager to lead our regulatory compliance efforts at Addiction Foods NZ Ltd.The successful candidate will have a strong understanding of regulatory requirements for import, export, packaging, and food safety. This role requires excellent communication and training skills with the ability to develop and...
-
Quality Assurance Analyst
6 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeQuality Assurance Analyst - Mandarin (Based in Bangkok)Responsibilities:Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.Make recommendations and define strategies that solve critical business problems, through both established industry best practices and...
-
Quality Assurance Specialist
3 days ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeJob Description">Company Overview: ZUS Coffee is a leading coffee chain that prioritizes quality and customer satisfaction.Role Summary: We are seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring that our suppliers meet the highest standards of quality and...
-
Quality Assurance Specialist
3 days ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeAbout the Role:At ZUS Coffee, we are seeking a highly skilled Senior Executive, Quality Assurance to join our team. As a Senior Executive, Quality Assurance, you will play a crucial role in ensuring that our suppliers meet our high standards for quality and safety.Key Responsibilities:Supplier Management and Auditing: Conduct regular audits of our suppliers...
-
Senior Quality Assurance Manager
3 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeAbout the Role: As a Senior Quality Assurance Manager at Teleperformance, you will be responsible for setting and driving the quality strategy within programs in accordance with the Teleperformance BEST QA standard. You will lead and manage a QA team to drive quality assurance audits, audit automation, and efficiency. You will also collaborate with Training...
-
Quality Assurance Executive
6 days ago
Petaling Jaya, Selangor, Malaysia Hartalega Holdings Berhad Full timeJob Overview:As a Quality Assurance Executive, you will play a vital role in ensuring the highest standards of quality at Hartalega Holdings Berhad. Your primary responsibility will be to oversee and manage final inspection activities, incoming packaging, and containers, as well as calibration activities to guarantee that procedures and work instructions are...
-
Quality Assurance Manager
6 days ago
Subang Jaya, Selangor, Malaysia Boilermech Sdn Bhd Full timeJob Description:We are seeking a skilled Quality Assurance Manager to join our team at Boilermech Sdn Bhd. As a key member of our quality assurance department, you will play a critical role in ensuring the highest standards of quality in all aspects of our operations.Your primary responsibility will be to assist the QA Assistant Manager in organizing...
-
Senior Software Quality Assurance Engineer
3 days ago
Petaling Jaya, Selangor, Malaysia Pixlr Full timeWe're looking for an experienced Software Quality Assurance Engineer who has experience in both manual and automation testing, coupled with a good knowledge of the Software Development Life Cycle (SDLC). Most importantly, someone who is excited about identifying bugs and errors. Does that sound like you? Then you may be the missing piece our team is looking...