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Customer Success Engineer

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time
About the Role

We are seeking a highly skilled Senior Observability & Service Management Coach & Success Architect to join our team at SWIFT.

This role is responsible for driving the definition of standard and tribe pipeline blueprints, promoting common architectural patterns for consistency and efficiency.

The ideal candidate will have a minimum of 5 years of experience in IT operations, with a strong background in ITSM, ITOM, and ITAM principles.

Main Responsibilities:
  • Drive the definition of standard and tribe pipeline blueprints.
  • Promote common architectural patterns for consistency and efficiency.
  • Contribute to the DevOps maturity roadmap.
  • Drive architectural patterns.
  • Advocate for the adoption of Tooling Services.
Key Requirements:
  • At least 5 years on IT operations, with a focus on observability and service management.
  • Strong knowledge of ITSM, ITOM, and ITAM principles.
  • Experience working in Unix and/or Linux environments.
  • System engineer experience is a plus.
  • Maturity process assessments and/or Value Stream analysis.
  • 4 or 5-year university degree in computer science or related field.
  • Experience working in agile teams is a must.
  • Agile/Scrum tooling including Jira, Confluence.
  • Virtualized and containerization platforms, such as VMware, Docker and OCP.
  • Monitoring & Observability concepts and tooling, such as Elastic Stack, Grafana, Prometheus.
  • Change, Problem, Alert, Incident, Service Management (ITSM), using ServiceNow.