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Customer Support Representative

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia PST Full time
Job Description:

PST AG is a dynamic and international organization seeking a motivated and communicative assistant to support our team in customer management. As a key member of our team, you will have the opportunity to work in a fast-paced environment, providing comprehensive customer support from start to finish.

Responsibilities:
  • Creating tickets and resolving customer cases
  • Delivering seamless customer communication
  • Initiating, tracking, and reviewing tickets
  • Scheduling appointments and documenting their content

Key Skills and Qualifications:
  • Bachelor's degree in a related field
  • 5+ years of experience in a similar role
  • Experience in sales, marketing, or customer service
  • Strong organizational skills and ability to work efficiently in a fast-paced environment
  • Project management and coordination skills

Must-Have Skills:
  • Familiarity with ERPNext or similar systems
  • Experience with ticketing systems and large language models
  • Professional communication skills and strong attention to detail
  • Very good English skills, both written and oral