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Head of Collections and Services

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia PAN & COMPANY | HEADHUNTER Full time

In this senior role, you will be responsible for leading the digital financial services operations across multiple functions, including customer service, collections, onboarding, merchant risk, AML/KYC, and operational excellence.

We are looking for a seasoned professional with 10+ years of experience in Malaysia's consumer lending industry, specifically in operations, customer service, and collections management. Fintech, unsecured mobile wallets, and payments experience will be highly valued.

This is a critical hire reporting to the Country CEO, with direct oversight of 100+ staff members. As a key member of the leadership team, you will contribute to shaping the company's strategy and direction.

Main Objectives:

  • To develop and execute strategies that enhance operational efficiency and minimize costs
  • To lead cross-functional teams to deliver projects and initiatives within agreed timelines and budgets
  • To foster strong relationships with stakeholders to ensure effective risk management and business growth

About Our Client:

Our client has established itself as a trusted player in the digital finance landscape, offering a range of consumer financial services products and solutions. The company prioritizes ethical practices and user-centric design to create exceptional customer experiences.