Technical Assistant

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Shangri-La Group Full time

Role Description

Financial Systems Technical Assistant Position

This is an exciting opportunity to join our team as a Financial Systems Technical Assistant at Shangri-La Shared Services Sdn Bhd. The successful candidate will provide technical support to users of financial systems and assist in the maintenance of these systems.

Primary Responsibilities:

  • Maintain system security and assign access rights.
  • Provide technical assistance to users of financial systems, including troubleshooting and resolving issues.
  • Support the planning and coordination of system upgrade projects, change requests, and system releases.
  • Prepare project documentation, including business requirements, business flow diagrams, and user manuals, with stakeholders within the company.
  • Ensure the timely completion of major project activities and provide regular updates on all ongoing projects.
  • Develop user acceptance test plans and provide support and training to end-users.
  • Collaborate with external vendors for new financial system(s) implementation.
  • Complete other ad-hoc projects and assignments as required.

Required Skills:

  • University graduate in Business Administration, Finance, Information Systems, or related disciplines.
  • Strong written and spoken English and Chinese language skills.
  • At least 3-5 years of experience in accounting system implementation and support.
  • Familiarity with Oracle Opera, Infrasys POS, and the Central Reservation System is preferred.
  • Proficient in MS Office, including Excel, PowerPoint, Word, and VBA programming experience.
  • Able to work independently and demonstrate strong organizational and analytical skills.
  • Previous experience in the hospitality industry is an asset.


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