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Automation Specialist

2 weeks ago

Subang Jaya, Selangor, Malaysia Emerson Electric Full time
Job Responsibilities
  • Technical Support & Solution Development:
    • Provide technical expertise to customers on product selection, system design, and troubleshooting.
    • Develop tailored solutions to address client needs, considering operational requirements, environmental conditions, and budget constraints.
    • Collaborate with the sales team to create compelling technical presentations, proposals, and product demonstrations.
  • Application Engineering & Product Expertise:
    • Serve as a domain expert, advising on applications and standard processes.
    • Conduct site visits to evaluate customer needs, assess existing setups, and provide recommendations for improvements or new installations.
    • Communicate effectively to customers regarding feeding system concepts/technical user documentation, including system specifications, wiring diagrams, configuration manuals, and solving user guides.
    • Independently configure handling system/electrical motion concepts using SolidWorks and system cycle time calculations as well as quotations.
  • Customer Training & Support:
    • Deliver training programs and workshops to customers, ensuring their teams are proficient.
    • Develop customized training materials and user guides tailored to the local requirements.
    • Assist customers with resolving technical issues, either remotely or on-site as required.
  • Project Implementation & Management:
    • Support project implementation from the initial design phase to final deployment, coordinating with both internal teams and customers to ensure flawless execution.
    • Supervise installation and testing of systems, ensuring they meet both technical specifications and customer expectations.
    • Work with multi-functional teams to ensure timely delivery, alignment on project landmarks, and high-quality project outcomes.
    • Responsible for execution of FAT and if needed SAT for feeding system projects.
  • Product Development & Market Insights:
    • Provide market feedback and insights gathered from customer interactions to product management and R&D teams, assisting in future product development and innovation.
    • Stay updated on industry trends, competitive products, and new technologies to continually enhance technical expertise.
  • Multi-functional Collaboration:
    • Collaborate with sales, marketing, engineering, and product development teams to drive product adoption and meet customer needs.
    • Work with supply chain and logistics to ensure the availability and timely delivery of products for customer projects.
  • Perform related work as apparent or assigned.