Technical Support Professional

4 days ago


Johor Bahru, Johor, Malaysia Hirehub Group Full time

A job as a Service Engineer at Hirehub Group offers the opportunity to work with a leading manufacturer of prefabricated modular data center solutions. As a Service Engineer, you will be responsible for handling customer inquiries, providing product information, and supporting business transactions.

About the Company:

Hirehub Group specializes in the data center and power systems industry, with R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia. They deliver innovative solutions for hyperscale data center projects globally.

Responsibilities:
  • Handle customer inquiries via phone, email, and online chat.
  • Provide detailed product information and guide customers in decision-making.
  • Manage customer complaints and collaborate with relevant departments for resolution.
  • Assist other departments with data organization and administrative support.
  • Follow up on service-related matters and keep customers informed.
  • Maintain accurate customer records.
  • Analyze service data and report findings to support decision-making and process improvements.
  • Compile common inquiries and solutions into knowledge documents for internal use.
  • Participate in training and share knowledge to improve team service quality.
Qualifications:
  • Diploma or higher, preferably in mechatronics or electrical automation. Local Malaysian applicants preferred.
  • Minimum 2 years in customer service, preferably in call centers or service centers.
  • Strong communication skills in English, Chinese, and Malay.
  • Proficient in office software (Word, Excel, PowerPoint).
  • Ability to analyze problems and provide solutions.
  • Strong customer service mindset, responsible, and detail-oriented.
  • Team-oriented with good collaboration skills.
  • Quick learner, adaptable to changing work environments.


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