Front Desk Liaison

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full time

Key Responsibilities

  1. To deliver exceptional customer service to guests by ensuring a smooth check-in and check-out process, responding promptly to their needs and resolving any issues in a professional manner.
  2. To maintain accurate records and reports, utilizing the IMS system effectively to ensure operational compliance.
  3. To stay updated on IMS policy and procedures, providing training and awareness to team members as required.
  4. To identify areas for improvement through CPAR or suggestions, implementing changes to enhance service delivery.
  5. To monitor OTPs and act upon them in a timely manner, ensuring consistency in service delivery.


  • Kuala Lumpur, Kuala Lumpur, Malaysia WIT VENTURES SDN BHD Full time

    Job SummaryWe are seeking a highly organized Front Desk Coordinator to join our team at WIT Ventures Sdn Bhd. As a key member of our front desk team, you will be responsible for managing guest interactions, creating daily task lists, and generating invoices.Responsibilities:Manage Guest BookingsCreate Daily Task ListsAddress Guest...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    Hyatt Hotels Corporation is a leader in the hospitality industry, renowned for its exceptional service, stylish accommodations, and commitment to excellence. As a Duty Manager, you will contribute to our mission of making every guest feel valued and respected.About This OpportunityWe are currently seeking an experienced Duty Manager to join our team at Grand...

  • Operations Manager

    7 hours ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Grand Hyatt Full time

    Job DescriptionWe are seeking a highly skilled Duty Manager to assist with the efficient running of the department in line with corporate strategies and brand standards.The ideal candidate will have excellent communication skills and be able to work effectively in a team environment.Responsibilities will include managing the day-to-day operation of the Front...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    At Hyatt Hotels Corporation, we are seeking a highly motivated and customer-focused Front Desk Service Associate to join our team. The ideal candidate will have excellent communication skills and be able to provide exceptional service to guests.About the RoleThe Guest Services Officer is responsible for contributing to the smooth and efficient running of the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    About the Assistant Front Office Manager RoleThis role is responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. The successful candidate will have a proven track record of leading high-performing teams and ensuring exceptional customer service.About YouYou have a strong background...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    About the RoleWe are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Le Meridien Dania Beach at Fort Lauderdale Airport. In this role, you will be responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis.The successful candidate will have a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    As a Front Desk Hospitality Expert at Grand Hyatt Kuala Lumpur, you will be responsible for providing an exceptional level of service to our guests.About the RoleWe are seeking a highly skilled and experienced individual to join our team in the Restaurant Reservations Centre (RRC) department.Key ResponsibilitiesProvide consistent and high-quality service to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Souk Al-Tour, Maju Junction Mall Full time

    Job OverviewSouk Al-Tour, Maju Junction Mall seeks a highly skilled and motivated Front Desk Operations Coordinator to join our team. As a key member of our hospitality operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.Key ResponsibilitiesManage guest reservations and respond promptly to...

  • Front Office Manager

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia COBNB SDN. BHD. Full time

    COBNB SDN. BHD. WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaFront Office ManagerSummary: Oversee front desk operations, manage guest concerns, supervise and train staff, handle scheduling, perform ad-hoc tasks, and attend weekly management meetings.ResponsibilitiesPerform any ad-hoc responsibilities assigned by superiors.Ensure that all...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Souk Al-Tour, Maju Junction Mall Full time

    Job RoleThe Hotel Front Office Team Lead is a critical role that requires a high level of organization, communication, and leadership skills. As a key member of our front office team, you will be responsible for leading a team of front desk staff, ensuring seamless guest experiences, and maintaining high standards of customer service.Key ResponsibilitiesLead...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Mandarin Oriental Hotel Group Limited Full time

    About the RoleMeet and greet guests at the Front Desk, ensuring a warm and welcoming arrival experience.Assign rooms according to guest preferences, taking into account their needs and requirements.Educate guests on hotel facilities and services, enhancing their overall stay experience.Collaborate with colleagues to deliver outstanding customer service,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IHG Hotels & Resorts Full time

    About the JobThe Duty Manager role involves supervising the night audit function, preparing daily financial reports, and developing strategies to boost occupancy and revenue through effective marketing techniques and upselling.Key ResponsibilitiesManage the front desk staff, ensuring they provide guests with professional attention, personal recognition, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Le Meridien Dania Beach at Fort Lauderdale Airport Full time

    Job SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    At Hyatt Hotels Corporation, we are committed to providing exceptional guest experiences and delivering memorable moments that create lasting connections. As a Duty Manager, you will play a key role in achieving this goal.About the RoleThe Duty Manager is responsible for assisting with the efficient running of the department, ensuring seamless day-to-day...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Compass Offices Full time

    Your Key ResponsibilitiesWelcome clients and guests and make a great first impressionMaintain optimal client relations, manage check-in and check-out, ad hoc requests, and reservationsProvide services and support in accordance with clients' preferencesE nsure all customer contact is handled politely and efficiently and accurately meets the needsInspect the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.SummaryYou will be responsible for overseeing all front desk operations ensuring exceptional guest and resident experiences. This role includes managing the front office team, handling resident inquiries, complaints and special requests efficiently,...


  • Kuala Lumpur, Kuala Lumpur, Malaysia IHG Hotels & Resorts Full time

    Key ResponsibilitiesOversee Night Audit Function: Ensure accurate and timely completion of night audits, preparing daily financial reports for management review.Develop Occupancy Strategies: Implement plans to increase occupancy and Average Daily Rate (ADR) through effective walk-in management and upselling at the front desk.Collaborate with Senior...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Glory Ltd. Full time

    Service Desk AnalystDepartment: IS - Service DeliveryEmployment Type: Permanent - Full TimeLocation: Malaysia/Kuala LumpurReporting To: Service Desk Team LeaderCompensation: RM4,500 - RM6,500 / monthDescriptionWe're currently looking for a Service Desk Analyst to join our team.The Service Desk Analyst is the first line of support for Glory and the service...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Lanson Place Full time

    Job DescriptionLanson Place is a leading provider of luxury accommodations and services, and we are currently seeking a highly motivated Guest Services Officer to join our team.The successful candidate will be responsible for providing exceptional guest experiences, responding to enquiries and requests, and working closely with other departments to ensure...