Bar Operations Manager

3 days ago


Klang, Selangor, Malaysia KMHNiaga Full time
Job Description

We are seeking a seasoned and charismatic Bar Operations Manager to spearhead our speak easy bar's success. The ideal candidate will excel in financial oversight, event management, and marketing, while creating an exceptional guest experience.

Key Responsibilities
  1. Financial Management: Monitor and manage the cost of goods sold (COGS) and profit & loss (PNL) statements to ensure maximum profitability.
  2. Oversee day-to-day operations of both the bar and kitchen, ensuring seamless service while maintaining our unique atmosphere.
  3. Manage inventory, ordering, and vendor relationships to sustain a cost-effective supply chain.
Event Planning
  1. Plan, coordinate, and execute special events and themed nights that enhance the overall guest experience.
  2. Collaborate with internal teams and external vendors to ensure each event runs smoothly.
  3. Adapt quickly to on-the-day challenges and ensure that events align with our brand and quality standards.
  4. Work with the marketing team to develop and execute creative promotional campaigns.
  5. Source and book DJs who align with our brand and atmosphere.
  6. Leverage a good taste in music and strong 'crowd reading' skills—gauging the crowd's mood to tailor the evening's energy.
Customer Engagement
  1. Engage with customers in a friendly, extroverted manner, ensuring every guest feels like a VIP.
  2. Handle tense situations with poise—whether dealing with high-profile guests or challenging customer scenarios.
  3. Employ upselling techniques to boost sales while maintaining excellent service standards.
  4. Lead by example in high-pressure situations, ensuring a calm, friendly, and efficient work environment.

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