Vendor Performance Lead

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time
Vendor Performance Lead

We are seeking a highly skilled Vendor Performance Lead to join our team at Starhub Ltd. In this role, you will be responsible for managing BPO supplier performance through key performance metrics.

Key Responsibilities
  • Management of BPO supplier performance through key performance metrics, including cost, quality, SLAs, and KPIs.
  • Monitoring of supplier performance, financial health, and adherence to SLAs/KPIs.
  • Issue resolution and dispute management.
Skills and Qualifications
  • 5 years of experience in vendor performance management, including key performance metric analysis.
  • Demonstrated success in finance performance management and driving improvement.
  • A keen eye for process improvement and operational transformation.
  • Ability to think strategically and utilize strong creative problem-solving skills.
  • Strong communication and stakeholder engagement skills.
  • Ability to influence senior leaders and drive change.
  • Executive-level verbal and written communication, as well as strong data visualization and presentation skills.
  • Ability to operate independently and lead, motivate, and manage people to drive business outcomes.
  • Highly proficient in Microsoft Office 365, SharePoint, and Visio.


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