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Customer Success Manager

2 months ago

Subang Jaya, Selangor, Malaysia IBM Full time

About the Role
IBM is seeking a highly motivated and skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for identifying and realizing value for Cloud & Cognitive Software (C&CS) Growth Offerings.

Key Responsibilities
• Responsible for use case identification and value realization for C&CS Growth Offerings.
• Architects and co-creates Minimum Viable Product (MVP) alongside customer practitioners.
• Drives increased usage and adoption for C&CS Growth Offerings.
• Demonstrates the value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption.
• Understands customer business and technology needs.
• Co-defines customer roadmap for implementation and value realization alongside the customer.
• Serves as a trusted technical expert for customers' cloud migration and deployment of C&CS Growth Offerings.
• Conducts workshops with customers to align IT architecture, integration & migration requirements.
• Executes customer success plan to drive adoption post-deployment.
• Builds and executes retention and expansion plays.

Requirements
• B.S. in Computer Science, Data Science, Engineering, M.I.S., or equivalent experience in Computer Science/Information Systems/Engineering.
• Professional verbal, written, and interpersonal skills.
• Demonstrated team collaboration and navigating different communication styles.
• Willingness to independently travel to local IBM clients and meetings – up to 10%.

Preferred Qualifications
• Preferable experience and skills on enterprise software implementations/operation in 1 or 2 of these areas: Enterprise Workflow, Integration technology e.g. Kafka, MQ, Rest API, Data Management, Data Science e.g. AI, Predictive, Security e.g. Threat Management, Access management, Observability e.g. application/performance management.