Shift Lead Engineer

2 weeks ago

Kulai, Johor, Malaysia Neuron Solutions Sdn Bhd Full time

Company Overview

Neuron Solutions Sdn. Bhd., a subsidiary of YTL Group, specializes in delivering innovative consulting solutions and large-scale system integration projects infused with AI. The company supports technology transformation projects for various clients, aiming to add value through innovation and operational excellence.

Job Summary

This is a full-time on-site role for a Shift Lead Engineer based in a data center. The Shift Lead Engineer will be responsible for overseeing daily engineering activities, managing a team of engineers, troubleshooting technical issues, and ensuring smooth operations during shifts.

Key Responsibilities

  • Plan, coordinate, and support operations-related activities to ensure seamless data center operations.
  • Monitor and respond to alerts triggered from the monitoring system to prevent downtime and ensure high availability.
  • Perform first-level troubleshooting, resolution, and escalation based on predefined troubleshooting guides to minimize downtime.
  • Create incident details using a ticketing system to track and resolve issues efficiently.
  • Perform other duties or projects assigned by management to support data center operations.
  • Execute emergency operations procedures (EOP) to ensure business continuity.
  • Support and respond to customer inquiries, including calls, emails, and chats, to provide excellent customer service.
  • Monitor and maintain preventive and corrective maintenance activities to ensure data center uptime and customer satisfaction.
  • Enforce data center house rules and policies to ensure compliance and security.
  • Support all types of audit activities to ensure data center operations meet regulatory requirements.
  • Monitor and evaluate data center facilities performance and efficiency to identify areas for improvement.
  • Maintain data center uptime and customer service level agreements (SLA) to ensure high customer satisfaction.
  • Respond to service desk and service portal requests to provide timely support.

Requirements

  • Degree in electrical, mechanical, or technology-related field.
  • Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint, at an intermediate level.
  • Excellent communication and writing skills in English.
  • Interest in data center facilities operations and maintenance, including HV systems, MV systems, power generators, UPS, chillers, transformers, BMS, CPOS, DCIM, and other related systems.
  • Self-driven, positive attitude, and team player with excellent leadership skills.

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