Technical Account Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Crystal Intelligence Full time
Job Summary

The Technical Account Manager - Presales will serve as the primary point of contact for both technical and customer success needs.

Key Responsibilities:
  • Assist customers during onboarding, focusing on API integrations and understanding the product's technical functionalities.
  • Serve as the technical liaison, explaining proprietary algorithms and helping customers understand how they relate to their specific use cases.
  • Collaborate cross-functionally to advocate for customer needs and suggest product enhancements.
  • Regularly engage with customer accounts, maintaining a cadence of contact to understand their challenges, goals, and drive product adoption.
Requirements:
  • Degree in IT or a related technical field, or equivalent experience in a technical role.
  • Proven experience in a technical support, customer success, or account management role, preferably within a SaaS environment.
  • Strong analytical and problem-solving skills.
  • Proficiency in reading and understanding API documentation.


  • Kuala Lumpur, Kuala Lumpur, Malaysia dLocal Full time

    About usWe are dLocal, a fintech company that empowers businesses to expand into emerging markets. Our platform simplifies payment collection, enabling companies to reach millions of customers worldwide.As a Technical Account Manager, you will play a critical role in building strong relationships with our customers. Your primary responsibility will be to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Hewlett Packard Enterprise Development LP Full time

    About the RoleWe are seeking a highly skilled Technical Account Manager to lead our customer support team and drive business growth.The ideal candidate will have a strong background in IT, excellent communication skills, and the ability to build trusted relationships with customers.Key Responsibilities:Develop and execute account support plans to ensure...


  • Kuala Lumpur, Kuala Lumpur, Malaysia dLocal Full time

    About the RoleWe're seeking a highly skilled Technical Account Manager to join our team in India. As a key member of our Account Management team, you'll be responsible for delivering exceptional technical support to our customers across various regions.In this role, you'll work closely with our Sales, Account Management, Product, and Development teams to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

    Technical Account Delivery ExpertYou will be responsible for delivering exceptional customer experiences through the implementation of SaaS solutions for enterprise clients.You will work closely with clients to understand their technical and business requirements, and develop tailored solutions to meet their needs.With a strong focus on technical expertise...


  • Kuala Lumpur, Kuala Lumpur, Malaysia dLocal Full time

    About the JobWe are looking for a seasoned Technical Account Manager to join our team in India. In this role, you'll be responsible for managing the technical aspects of our customer relationships, ensuring seamless integration, and delivering exceptional user experiences.As a Technical Account Manager, you'll work closely with cross-functional teams to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nutanix Full time

    About the JobThis Service Delivery Management Leader position plays a key role in driving the Professional Services Delivery functions across major parts of ASEAN. The successful candidate will lead a team of Technical Account Managers, Consultants and/or Residents, responsible for managing customer delivery and revenue management for assigned regions and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nezda Global Full time

    Nezda Global is seeking a talented Technical Innovation Manager to join our team.Key AccountabilitiesThe successful candidate will be responsible for driving solution sales by understanding clients' technical needs and translating identified needs into solutions. They will also provide technical pre-sales support in articulating infrastructure design with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Info-Tech Systems Integrators Full time

    We are seeking a highly skilled and motivated Accounting Software Technical Specialist to join our team. As an accounting software technical specialist, you will be responsible for supporting all client inquiries related to Accounting software. Your key responsibilities will include serving as the first point of contact for clients, handling support requests...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Autodesk Full time

    About the PositionWe are seeking a highly skilled and motivated Account Development Manager to join our team. As an Autodesk Construction Cloud AE, you will represent our company in the exciting Construction Tech space. Your primary responsibility will be to sell our construction software solutions and manage customer relationships in your assigned...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Google Full time

    We invite applications from highly motivated individuals for the position of Technical Business Development Manager. As a Technical Account Manager, you will be responsible for managing professional services engagements, driving customer adoption of Google Cloud services, and engaging with diverse stakeholder groups.As part of our Google Cloud Consulting...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Fortinet, Inc. Full time

    Job OverviewWe are seeking a skilled Technical Account Manager to join our team at Fortinet, Inc. As a Technical Account Manager, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.Key Responsibilities:Develop and implement best practices for network security and routing.Analyze data...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Amazon Full time

    Job DescriptionAs a Technical Leadership Role, you will build solutions, provide technical guidance, and advocate for customers. You will ensure AWS environments remain operationally healthy while reducing cost and complexity.You will develop trusting relationships with customers, understanding their business needs and technical challenges. Using your...


  • Kuala Lumpur, Kuala Lumpur, Malaysia AEG Power Solutions Pte Ltd Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at AEG Power Solutions Pte Ltd. As a key member of our sales force, you will provide immediate technical support and advice to ensure the successful sale of our products and applications.Your primary responsibility will be to provide technical support to the sales...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Environmental Resources Management (ERM) Full time

    About the Role:We are seeking a highly skilled Technical Risk Manager to join our team at ERM. As a Technical Risk Manager, you will be responsible for managing technical risks and providing technical support on safety and risk projects.Key Responsibilities:Manage technical risks and provide technical support on safety and risk projects.Perform risk...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    Are you an IT professional looking for a challenging role that utilizes your technical expertise? Getronics is seeking a Technical Assistance Expert to provide support and assistance to our clients in Kuala Lumpur, Malaysia.About the JobIn this role, you will be responsible for providing general technical assistance and support for hardware, software, and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Cnm Llp Full time

    CNM LLP OverviewAs a technical advisory services firm, CNM LLP collaborates with top local talent on comprehensive projects for discerning clients. Our reputation is built upon professional excellence, trusted relationships, and commitment to excellence.About the JobWe are searching for an IT Advisory Manager to join our high-performing team in Kuala Lumpur....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Crowe Malaysia PLT Full time

    Crowe Malaysia PLT is looking for a talented Technical Project Coordinator to play a crucial role in the delivery of technical projects. As a key member of our team, you will work closely with cross-functional teams to ensure successful project outcomes.Main ResponsibilitiesSupport project delivery and drive customer satisfaction through effective...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    Job DescriptionThis role involves providing technical assistance to end-users on a wide range of IT-related issues. The successful candidate will be responsible for troubleshooting and resolving technical problems, as well as managing IT assets and implementing new solutions.Key AccountabilitiesTechnical problem-solving and resolution.IT asset management and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia SPERTON Malaysia - Where Great People Meet Full time

    We are seeking a seasoned Technical Project Manager to spearhead payment-related projects, incorporating payments, remittance, and SWIFT payment technologies. This role necessitates a strong background in project management and technical delivery within the financial services industry.Key Responsibilities:Lead end-to-end technical delivery for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Crystal Intelligence Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Technical Customer Success Specialist to serve as a primary point of contact for both technical and customer success needs.Key Responsibilities:Assist customers during onboarding, focusing on API integrations and understanding the product's technical functionalities.Serve as the technical...