Global Customer Engagement Specialist, Trip

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

Our Global Presence

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands.

Job Description

We're looking for a dynamic Social Media & CRM Specialist to drive our digital engagement and customer relationship strategies in Singapore.

The ideal candidate will have a strong understanding of social media platforms and CRM best practices, with the ability to analyze data and optimize performance.

Your Key Responsibilities:

  • Design and implement targeted CRM campaigns across email newsletters and app push notifications to drive customer retention and cross-selling opportunities
  • Monitor and optimize key CRM metrics including open rates, click-through rates, and conversion rates
  • Conduct competitive analysis of CRM strategies and recommend improvements
  • Segment customer databases to ensure targeted and personalized communication

Your Skills and Qualifications:

  • Bachelor's degree in Marketing, Communications, or related field
  • 3 – 5 years of experience in social media management and CRM
  • Proven track record of growing social media engagement and following
  • Strong analytical skills with experience in data-driven decision making
  • Excellent written and verbal communication skills in English
  • Knowledge of social media management tools and CRM platforms
  • Experience with email marketing platforms and automation tools
  • Creative mindset with strong attention to detail

  • Senior Marketing CRM Specialist, MY

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Regular Kuala Lumpur International Business Other Job ID:5420Update 2025-01-20Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry...

  • Global Reputation Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    **Company Overview**Trip.com Group is a leading global travel service provider that offers a wide range of travel products and services. Our mission is to help travellers pursue the perfect trip with exceptional travel products and services.**Key Accountabilities**Develop and execute PR communications strategies to increase group brand awareness.Identify...

  • Customer Advisor

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Regular Kuala Lumpur International Business Other Job ID:5096Update 2025-03-07Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry...

  • Global Airline Partnership Specialist

    22 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    We're seeking a dedicated and results-driven professional to fill the role of Global Airline Partnership Specialist in Malaysia.As a Global Airline Partnership Specialist, you'll be responsible for maintaining effective communication and close collaboration with airline partners, promptly collecting and updating relevant policies. You'll work closely with...

  • Global Travel Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Job DescriptionWe are seeking a skilled and experienced Global Travel Specialist to join our team. As a key member of our travel operations department, you will be responsible for handling client travel booking inquiries, providing exceptional customer service, and maintaining strong relationships with clients and their travel managers.Your primary duties...

  • Senior Marketing SEO Specialist, MY

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Senior Marketing SEO Specialist, MY & IDRegular Kuala Lumpur International Business Other Job ID:5495Update 2025-02-07Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group...

  • Senior Marketing SEO Specialist, MY

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Senior Marketing SEO Specialist, MY & IDRegular Kuala Lumpur International Business Other Job ID:5495Update 2025-02-07Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group...

  • Global Travel Industry Expert

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Company OverviewTrip.com Group is a leading global travel service provider, founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. The company has more than 30,000 employees scattered across 30 countries, striving to expand its global markets and become the world's leading online travel brand.About UsWe integrate travel resources from industry...

  • Senior CRM

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Company OverviewTrip.com Group is a leading global travel service provider that integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.Job RoleWe are seeking a creative and data-driven Social Media & CRM Specialist to develop and execute compelling digital...

  • Global Travel Consultant

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Company Overview: Founded in 1999, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Our mission is to provide exceptional travel products and services that help travellers worldwide pursue the perfect trip.About Us:We have more than 30,000 employees scattered across 30 countries in Asia, Europe,...

  • Accommodation Growth Specialist

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    About the CompanyTrip.com Group is a leading global travel service provider, offering a range of products and services to help travelers plan and book their trips. With a presence in over 30 countries, we are committed to delivering exceptional customer experiences and driving growth through innovation and strategic partnerships.We are a diverse and...

  • Travel Consultant

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Regular Kuala Lumpur Corporate Travel Other Job ID:5397Update 2025-01-20Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners...

  • Travel Consultant

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Regular Kuala Lumpur Corporate Travel Other Job ID:5397Update 2025-01-20Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners...

  • Travel Consultant

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Regular Kuala Lumpur Corporate Travel Other Job ID:5330Update 2024-12-16Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners...

  • Regional Hotel Account Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Why Choose Us:We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and...

  • Travel Consultant

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Regular Kuala Lumpur Corporate Travel Other Job ID:5397Update 2025-01-20Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners...

  • Public Relations Manager, Malaysia

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Regular Kuala Lumpur Marketing Other Job ID:5443Update 2025-01-21Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners and helps...

  • Flight Business Operation Manager, Malaysia

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Flight Business Operation Manager, MalaysiaJob ID: 5563Update: 2025-03-05About UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners and helps...

  • Marketing SEO Expert

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    About UsTrip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, we integrate travel resources from industry partners to help travellers worldwide pursue the perfect trip with exceptional travel products and services.We have four Customer...

  • Senior Admin Supervisor, MY

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trip Full time

    Regular Kuala Lumpur Functional Departments Other Job ID:5643Update 2025-03-20Job DescriptionAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry...