Customer Experience Associate

2 days ago


Ipoh, Perak, Malaysia Hong Leong Bank Full time

Hong Leong Bank is a leading financial institution in Malaysia, committed to delivering comprehensive financial services guided by a Digital-at-the-Core ethos. We seek an exceptional Channel Executive - Customer Service to join our team.

Job Description

The successful candidate will be responsible for delivering exceptional customer service, meeting sales targets, and contributing to the success of our branches.

  • Deliver outstanding customer experiences and meet sales targets for specific products;
  • Leverage technology to enhance customer service and cross-selling efforts;
  • Develop strong relationships with customers and colleagues to drive business success;
  • Ensure compliance with internal policies and procedures;
Key Responsibilities
  • Perform Branch RCSA through sample checking and effective rectification;
  • Process transactions efficiently and accurately;
  • Manage branch cash holdings and maintain accurate records;
  • Collaborate with colleagues to achieve business objectives;
Qualifications
  • Malaysian citizen;
  • Fresh graduates or candidates with relevant work experience welcome to apply;
  • Experience in a financial institution or related field preferred;
  • Excellent communication and customer service skills required;


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