Front Desk Receptionist

2 weeks ago


Oval Damansara, Malaysia BENPHYSIO GROUP Full time

Requirements for this role:
0 year of relevant work experience required for this role / fresh graduate are welcome
Can speak Mandarin

Expected salary: RM2000 - RM2500 per month
Full time hours

Working rights required for this role

1. Client Interaction & Customer Service
Greet clients warmly upon arrival and assist them with check-in.
Handle client enquiries via phone, WhatsApp, email, and walk-ins in a professional manner.
Provide accurate information about Benphysio’s services and offerings.
Manage client feedback and escalate complaints to the Branch Manager/HR when necessary.

2. Appointment & Scheduling Management
Coordinate and schedule physiotherapy appointments for clients.
Maintain and update physiotherapist schedules to ensure optimal time utilization.
Send appointment reminders and follow-ups to clients.

3. Administration & Records Management
Maintain accurate client records and update the system accordingly.
Ensure confidentiality of patient information in compliance with company policies.
Prepare and update daily/weekly appointment logs and reports.

4. Operational Support
Assist in organizing branch-level events or activities when required.
Support physiotherapists in managing their schedules and client flow.
Ensure reception area is clean, tidy, and welcoming at all times.

5. Other Duties
Carry out ad hoc administrative tasks assigned by Branch Manager or Head Office.
Uphold company values and maintain professionalism in all client interactions.
Help in ensure the cleanliness of the outlet/branch

Company
Human health activities, Office administrative, office support and other business support activities

Location: Oval Damansara (Unit 2-1 & 2-2, 2nd floor, Oval Damansara, Jalan Damansara, 60000 Kuala Lumpur, Kuala Lumpur, Malaysia.)


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