Customer Service

2 weeks ago

Nibong Tebal, Malaysia ESSENCE FURNITURE SDN BHD Full time

The Customer Service Executive is responsible for managing and maintaining relationships with customers, ensuring their accounts are handled efficiently and effectively. This role involves addressing customer inquiries, process customer orders, resolving issues, and ensuring customer satisfaction while meeting organizational goals.

**Responsibilities**:
1. Service existing account, obtain orders and establish new account.

2. Ensure the integrity of client information maintained in the database system.

3. Prepare quotation, sales order, invoice, packing lists, delivery order, product catalogues, shipping documents and reports.

4. Verify product’s pricing and update new pricing for customer upon request.

5. Work closely with and maintain an excellent business relationship with current and new customer to achieve the sales turnover and target profit margin.

6. Conduct market research, identify opportunity and monitor development trends of market and feedback to the management.

7. Follow up closely on sales enquiries and coordinate with Production Department and coordinate with customer.

8. Ensure timely delivery of finished goods to customer. Update customer on the ETA (estimated time of arrival). In the event not able to fulfill customer requirement on the order or delivery date, contact customer immediately to provide alternative solution.

9. Assist in implementation of sales strategy and promotion campaign set by the company.

10. Follow up and collect payments from customers based on credit term applied at a timely manner.

11. Prepare sales report and other related report.

12. Any ad hoc task as assigned by superior.

**Requirements**:
1. Possess Degree/Diploma in Business Management/International Trade or any related business studies.

2. High responsibility and hard working

3. Ability to work as a team with good attitude towards supervision

4. Self-motivated with good interpersonal and communication skills.

5. Familiar with online sales such as Shopee, Facebook, Alibaba and et. ctr. will be an advantage.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,200.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

  • Customer Service

    1 hour ago

    Nibong Tebal, Malaysia Career Wise Full time

    **Key Responsibilities**: - ** Providing product or service information**: They provide customers with accurate and detailed information about the products or services offered by the organization. - ** Resolving customer issues**: They work to resolve customer issues and complaints in a timely and efficient manner, providing solutions to problems and...

  • Customer Service Executive

    6 days ago

    Nibong Tebal, Malaysia FENGSHI METAL TECHNOLOGY MALAYSIA SDN BHD Full time

    2.**Providing product or service information**: They provide customers with accurate and detailed information about the products or services offered by the organization. 3.**Resolving customer issues**: They work to resolve customer issues and complaints in a timely and efficient manner, providing solutions to problems and answering...

  • Customer Services Sales

    2 weeks ago

    Nibong Tebal, Malaysia JW Apparel Sdn Bhd Full time

    CUSTOMER SERVICES SALES **Responsibilities**: - Determine customer service management strategies - Approved draft customer survey forms. - Directs to contact customers from various platforms. - Resolve critical customer problems and issues. - Analyze customer feedback. - Know to manage and solve issues and queries QUALIFICATION AND EXPERIANCE: - Minimum...

  • Customer Service Assistant

    2 days ago

    Nibong Tebal, Malaysia Hin Lim Furniture Manufacturer Sdn Bhd Full time

    **Processing order on Online Platform (Shopee & Lazada).**: - **Handle customer enquiry on online platform / whatapps.**: - **Deal with courier service for pick up & related issue.**: - **Handle customer complaint & replacement.**: - **Prepare airway bill and ad hoc task.** **Job Requirements**: - **Diploma or higher level.**: - **Minimum 2 years...

  • Customer Service Officer

    4 days ago

    Nibong Tebal, Malaysia TRANSPAK PENANG SDN BHD Full time

    Responsibilities: 1. Ensure sales orders from customers are promptly processed and play an integral role in the coordination process with internal departments, keeping customers updated on the delivery status. 2. Engaged in CS activities, CSR/ Billing Clerk/ SCC DO Assistant. 3. Liaise with production on datelines to fulfill customers' requirement. 4. Attend...

  • Executive, Operations

    1 hour ago

    Nibong Tebal, Malaysia Hong Leong Bank Full time

    Executive, Operations & Customer Service **If you are looking to excel and make a difference, take a closer look at us...** The Personal Financial Services Operation & Customer Service Executive's key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling....

  • Customer Service Order Fulfillment

    2 weeks ago

    Nibong Tebal, Malaysia BERJAYAPAK SDN BHD Full time

    **Job Scope / Summary**: - Provide excellent customer services to assigned accounts (Pallet Division) by ensuring customer satisfaction from order management till debts collection. **Responsibilities**: - Support Account Management Team to attain sales target by communicating on status of order and position of sales regularly. - Coordinates with Account...

  • Customer Service

    4 days ago

    Nibong Tebal, Malaysia ESSENCE FURNITURE SDN BHD Full time

    The Customer Service Executive is responsible for managing and maintaining relationships with customers, ensuring their accounts are handled efficiently and effectively. This role involves addressing customer inquiries, process customer orders, resolving issues, and ensuring customer satisfaction while meeting organizational goals. **Responsibilities**: 1....

  • Customer Service

    6 days ago

    Nibong Tebal, Malaysia SHAN TALENTO SDN BHD Full time

    Handle customer inquiries related to shipments, order status, returns, and delivery schedules - Coordinate with warehouse staff to ensure timely picking, packing, and dispatch of orders - Resolve order discrepancies, delivery delays, and damaged or missing items - Maintain accurate records of orders, customer interactions, and warehouse updates - Generate...

  • Customer Service Executive

    2 weeks ago

    Nibong Tebal, Malaysia LINKTRIX CONSULTANTS PTE. LTD. Full time

    2. **Providing product or service information**: They provide customers with accurate and detailed information about the products or services offered by the organization. 3. **Resolving customer issues**: They work to resolve customer issues and complaints in a timely and efficient manner, providing solutions to problems and answering questions. 4....