Customer Care Representative

2 days ago

Kuching, Malaysia Smilepoint Dental Full time

Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
- Manage office supplies such as dental products, stationery, equipment and furniture.
- Ensure clinic operations run smoothly. Liaise with appropriate vendors/departments to resolve any issues.
- Submit dental claims via CHAS, Medisave and Dental Insurance portals.
- Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

**Requirements**:

- Minimum Diploma
- Excellent English
- Experience in customer service or reception duties (preferred)
- Possess good communication skills
- Applicants with no experience working in dental clinic operations but are willing to learn are welcome to apply
- Must be able to work on at least one weekend (Sat or Sun)

**Benefits**:

- Work-life balance - 5-day work week with no night shifts
- Annual leave
- Medical and dental benefits
- Premium Corporate Wellness membership benefits
- Located near MRT station
- Career growth with structured training opportunities

Pay: RM6,500.00 - RM9,200.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- Chinese (preferred)

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