Hotel Manager

7 days ago

Shah Alam, Malaysia GLENMARIE HOTEL & GOLF RESORT Full time

**SUMMARY**

The Operations Manager is responsible for overseeing the general hotel operations, with an emphasis in the F&B, Kitchen, Front Office, Housekeeping, Security and Maintenance departments. They are the go-to-person for Department Heads to assist and support the Team on a daily basis.

**EXPERIENCE**:
The role requires several years of experience in another hotel management function, which can include overseeing several operational departments. The Operations Manager must have a proven track record in operation, budgeting, financial management and accurate forecasting.

**DUTIES**:

- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running the Hotel.
- Ensure the premises are in operative condition as per the category of the unit receive & serve the guests.
- Conduct regular operations team meetings with the HOD daily / Weekly to discuss routine operational matters, sales targets, guest feedback ( employee feedback) and action taken for service recovery, and any staff issues. Minutes of the meeting are to be sent to GM.
- Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant / GM guidance is to be taken wherever required.
- Monitor the purchase / indent / requisition of each departments, the account receivable ( collection from debtors) and the accounts payable ( payable to the vendor / suppliers, etc).
- Randomly inspecting the stores (F&B / Kitchen) to check the stock in hand ( quality, par stock level, expiry, etc) with the F&B Manager and Executive Chef.
- Dealing with Suppliers / Vendors for quality products involving the Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
- Inspecting all departments for SOP implementation.
- Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & Hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all department heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development.
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly / Daily meetings with marketing people for inquiry & follow up & conversation to grow the business.
- Monitor and maintain operations & overhead costs to maintain maximum revenue for the organization.
- Be available on call 24 hours a day to resolve any urgent problems or emergencies.
- Responsible for the overall management of the operation of the hotel.

Pay: RM10,000.00 - RM15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Fixed shift

Application Question(s):

- What is your salary expectation and notice period?

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