Customer Experience Intern

1 week ago

Sungai Besi, Malaysia SOLS Energy Sdn Bhd. Full time

**ABOUT US**

SOLS Energy is a solar energy provider and #madetoimpact organization. We help people equip their homes and small businesses with sustainable energy solutions so they can save money while saving the planet. We are involved in every stage of the process from designing and installing solar solutions to providing customers with financing options.

**In this role you will**:

- Understand every aspect and touchpoint of the customer journey and business model.
- Provide accurate information regarding SOLS Energy’s products and services
- Pre-qualifying and lead generation support.
- Assist in the collection and verification of required documents and payments from customers.
- Track the status of customer interactions and follow-ups.
- Help resolve customer issues and escalate complex problems to senior team members.
- Participate in CX projects, providing administrative and logístical support.
- Identify areas for improvement in the CX processes based on customer feedback and interactions.
- Work closely with other members of other departments including operations, technical and installation.

**What’s great about this opportunity?**
- A fair remuneration package including an attractive commission scheme.
- Career progression in a fast growing impact organization backed by Petronas.
- Work in an agile-driven environment alongside a diverse team who will support your job growth.
- Contribute directly to improving the lives of B40 communities, as a part of a #madetoimpact organization.

**To be shortlisted for this position, you will need to have**:

- Obtained or currently studying for minimum Bachelor's Degree in Computer Science, Information Technology, User interface/experience, Business, Marketing, or related degree.
- Enrolled in a University Degree program or graduated in the past 6 months.
- Open to Malaysian and non-Malaysian students and fresh grads.
- Ability to report on a regular and punctual basis, despite working in a flexible schedule environment.
- Passionate in clean and sustainable energy or in working on real-world climate change solutions.
- Working knowledge and implementation of Google Suites, computers and current communication technology as work tools.
- Strong proficiency in English and Bahasa Malaysia (BM) essential (oral and written).
- Great communication and people skills.
- Ability to work independently, as well as part of a multidisciplinary team.
- Previous experience with customer relationship management (i.e. HubSpot).
- Past employment or project history in sustainable development.
- Past employment or projects in customer service / support.
- SOLS Energy is an Equal Employment Opportunity Employer: we promote fairness and prohibit discrimination, while fostering diversity. _

**Job Type**: Internship

Pay: RM600.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Application Deadline: 10/31/2024

  • Customer Service Intern

    1 week ago

    Sungai Besi, Malaysia Smith3D Sdn Bhd Full time

    **Your Role and Responsibilities**: - **Customer Data Management**: Organize and maintain customer data accurately, ensuring easy access and retrieval for follow-up and analysis. - **Follow-Up Coordination**: Ensure that all departments follow up on customer requests and inquiries correctly and in a timely manner. - **Operational Support**: Collaborate with...

  • Customer Services

    2 weeks ago

    Sungai Besi, Malaysia Kunkwan Sdn Bhd Full time

    to assist Kunkwan Student members based on the what student needs and questions - To monitor Daily Mandarin Challenge Pronunciation of Kunkwan Family members - To remind Kunkwan students about upcoming classes and Assignment submissions - To assist Kunkwan student members regarding any queries about their subscription plan. - Ad hoc given by...

  • Finance Intern

    1 week ago

    Sungai Besi, Malaysia SOLS 247 Full time

    **ABOUT US** SOLS Energy is a solar energy provider and #madetoimpact organization. We help people equip their homes and small businesses with sustainable energy solutions so they can save money while saving the planet. We are involved in every stage of the process from designing and installing solar solutions to providing customers with financing...

  • Customer Service Executive

    7 days ago

    Sungai Besi, Malaysia AAPICO MOTORS SDN BHD (CHAN SOW LIN) Full time

    a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department. c) Conduct Post Service Follow Up with customers to measure customer satisfaction for...

  • Tax Intern

    7 days ago

    Sungai Besi, Malaysia SF AMITY SDN. BHD. (TASIK DAMAI BRANCH) Full time

    **Job Title**: Tax Internship **Allowance**: RM1,000/month **Location**: Sg Besi **About the Company**: We are a multidisciplinary professional services firm offering Tax Management, Accounting, Bookkeeping, and Secretarial services to a broad client base across various industries. Our goal is to provide quality service while nurturing young talent through...

  • Tax Intern

    2 days ago

    Sungai Besi, Malaysia SF AMITY SDN. BHD. (TASIK DAMAI BRANCH) Full time

    **Job Title**: Tax Internship **Allowance**: RM1,000/month **Location**: Sg Besi **About the Company**: We are a multidisciplinary professional services firm offering Tax Management, Accounting, Bookkeeping, and Secretarial services to a broad client base across various industries. Our goal is to provide quality service while nurturing young talent through...

  • Tax Intern

    4 hours ago

    Sungai Besi, Malaysia SF AMITY SDN. BHD. (TASIK DAMAI BRANCH) Full time

    **Job Title**: Tax Internship **Allowance**: RM1,000/month **Location**: Sg Besi **About the Company**: We are a multidisciplinary professional services firm offering Tax Management, Accounting, Bookkeeping, and Secretarial services to a broad client base across various industries. Our goal is to provide quality service while nurturing young talent through...

  • Customer Relation Executive

    4 hours ago

    Sungai Besi, Malaysia Aapico Motors Sdn Bhd (Chan Sow Lin) Full time

    a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department. c) Conduct Post Service Follow Up with customers to measure customer satisfaction for...

  • Customer Experience Intern

    4 hours ago

    Sungai Buloh, Malaysia Fujiaire Global Sdn Bhd Full time

    To be responsible in handling Business Partners in the State/States with regards to Cuckoo Air Conditioning installation process and progress (end to end process). - To act as Fujicare Sdn Bhd liaison person with Business Partners and customers with regards to the Air Conditioning Rent -To - Own program by Cuckoo. - To effectively manned the respective...

  • Customer Service Executive

    4 days ago

    Sungai Besi, Malaysia GC Oneuniventure Sdn Bhd Full time

    **Requirements**: - Minimum 1 year of working experience as customer service executive - Fresh Graduates with internship experience will also be considered. - Basic proficiency in Microsoft Outlook, PowerPoint, Excel, Word Skill Required: self-motivated, ambitious personality and strong drive, fast learner, matured thinking, responsible, and good team...