Customer Service Officer

1 week ago

Kota Kinabalu, Malaysia Mayflower Group Full time

**Customer Services Officer Role**:
To handle all fleet in Kota Kinabalu region in term of servicing, breakdown, inspection and many more. CSO will be the front liner to serve customer after sales, and it will help to smoothen the procedure of work.
- Ensure all vehicle exchanges and delivery pickups are accurately updated without any omissions.
- Verify that the physical unit's odometer reading matches the Carpro system records.
- Attend to vehicle check-out and check-in processes with customers.
- Maintain the corporate fleet in optimal condition and ensure regular upkeep.
- Respond to customer service requests, especially in cases of breakdowns or emergencies, within 24 hours.
- Review and evaluate workshop pricing to ensure cost efficiency and quality service.
- Coordinate servicing of non-Nissan models with panel workshops.
- Submit monthly Petronas fuel and breakdown reports for reconciliation.
- Prepare and submit petty cash claims and related reports in a timely manner.
- Remain on standby 24/7 for any vehicle breakdowns or hotline emergencies.
- Oversee vehicle inspection and manage weekly road tax renewal processes.

**Requirement**:

- Minimum SPM or equivalent; a Diploma in Automotive, Logistics, or a related field is an added advantage.
- At least 1-2 years of working experience in fleet management, vehicle coordination, or automotive services.
- Basic knowledge of vehicle maintenance, servicing, and inspection procedures.
- Familiarity with fleet management systems (e.g., Carpro) is preferred.
- Possess a valid driving license (Class D) and able to drive various vehicle types.
- Strong coordination and follow-up skills with attention to detail.
- Able to work independently with mínimal supervision and under pressure.
- Willing to be on standby 24/7 for emergency breakdowns or hotline support.
- Good communication and interpersonal skills to interact with customers and service providers.
- Proficient in Microsoft Office (Excel, Word) for reporting purposes.
- Must be physically fit and willing to travel for vehicle-related assignments.

Working Location : Kota Kinabalu, Sabah

**Job Types**: Full-time, Permanent, Fresh graduate

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected salary? Negotiable
- Did you know driving 4x4 (4WD) vehicle? Yes/No

**Experience**:

- Fleet Operations : 2 years (required)

License/Certification:

- Driving License D (preferred)

Work Location: In person

  • Customer Service Officer

    2 days ago

    Kota Kinabalu, Malaysia Standard Marine Agencies Sdn Bhd Full time

    **Main Task** Assist Customer Service Manager in all customer service tasks. **Job Description**: 1. Receive and prepare job orders & all required documents immediately for submission based on job information and requirements provided by customer. 2. Prepare and advise customer on all required payments _e.g. _import duty & sales tax prior to vessel...

  • customer service recovery officer

    2 days ago

    Kota Kinabalu, Sabah, Malaysia PT NILAM INDONESIA Full time 42,000 per year

    PELUANG JAWATAN KOSONG SEBAGAI CUSTOMER SERVICE DI IMPERIA ASIA INTERNATIONAL SDN BHDSYARAT DAN KELAYAKANLepasan SPM/ STPM/ DiplomaAda / Tiada pengalaman dalam SalesBerperwatakkan MenarikSeorang yang kreatif, berdaya maju & aggresifBoleh bekerja lebih masaBoleh berkomunikasi dengan baikFresh graduate sangat dialu-alukanKelebihanOffice di SemenanjungBekerja...

  • Customer Service Officer

    1 week ago

    Kota Kinabalu, Malaysia AIST MALAYSIA SDN BHD Full time

    Our company not only helps connecting taxi drivers and passengers, but also offers different types of services, like goods and food delivery. Our user base is constantly growing, now we have more than 30 million clients all over the world. As we are consistently developing on a global stage, we seek for more employees that can help us insure our growth. Now...

  • Admin Customer Service

    2 days ago

    Kota Kinabalu, Malaysia Hair Soul Full time

    We are looking for a reliable Centre Administrator cum Customer Service. They will undertake administrative tasks and customer service task to ensuring the rest of the staff has adequate support to work efficiently. The Center Administrator cum Customer Service ensures smooth running of the company’s day to day operation and contributes in driving...

  • Customer Service

    1 week ago

    Kota Tinggi, Malaysia Dropjer Service Point Full time

    Kami Sedang Mencari Pembantu Khidmat Pelanggan (customer service) di bahagian Operasi yang berumur 18-24 tahun untuk mengisi kekosongan jawatan di Syarikat kami. Dropjer Service Point, Kota Tinggi. Kelebihan : KWSP, SOCSO, SIP. Kelayakan : SPM,SKM,STPM, SIJIL, DIPLOMA ATAU SETARAF Fasiliti : Ruang Kerja Berhawa Dingin, Meja, Kerusi Pejabat, Telefon...

  • Guest Service Agents

    2 weeks ago

    Kota Kinabalu, Malaysia Homesuite Sdn Bhd Full time

    **GUEST SERVICE AGENTS / CUSTOMER SERVICE** **Requirements**: - Must be able to work shift rotations and cover 24-hour hotel operations. - Open to male and female applicants. - Fluency in English and Malay is required; proficiency in Mandarin is an added advantage. - A customer-centric attitude with excellent communication and interpersonal skills. -...

  • Customer Service Officer

    2 weeks ago

    Kota Kinabalu, Malaysia Standard Marine Agencies Sdn Bhd Full time

    Provide accurate information on air freight rates, services, transit times and any specific shipping requirements. - Process air freight bookings, ensuring that all necessary details such as shipment size, weight, destination and delivery requirements are accurately recorded. - Prepare and verify air waybills (AWB), shipping documents and customs...

  • Customer Service Officer

    1 week ago

    Kota Kinabalu, Malaysia Standard Marine Agencies Sdn Bhd Full time

    Provide accurate information on air freight rates, services, transit times and any specific shipping requirements. - Process air freight bookings, ensuring that all necessary details such as shipment size, weight, destination and delivery requirements are accurately recorded. - Prepare and verify air waybills (AWB), shipping documents and customs...

  • Junior Customer Service Admin Officer

    2 days ago

    Kota Kinabalu, Malaysia VTS Property Development Sdn Bhd Full time

    **A. Job Responsibilities: - ** - Responsible to attend customers at all times and provide act as customer service to all walk-ins’ customers or via appointments and responding customer request and inquiries. - Responsible to maintain customer’s data by recording account information and to keep records of customer interactions, process customer...

  • Customer Service Representative

    7 days ago

    Kota Kinabalu, Malaysia W Digital Full time

    Salary Package: USD 1,000 - 1,500 **Details and Benefits**: - Meal Allowance - Travel Allowance - 27 days Annual Leaves - 15 days Sick Leaves - Accommodation provided. - Annual performance bonus and salary increase (performance based) - Working Visa is shouldered by company. **Job Descriptions**: - Answering customer’s questions via phone and/or live...