Customer Service Officer

1 week ago

Kota Kinabalu, Malaysia AIST MALAYSIA SDN BHD Full time

Our company not only helps connecting taxi drivers and passengers, but also offers different types of services, like goods and food delivery. Our user base is constantly growing, now we have more than 30 million clients all over the world. As we are consistently developing on a global stage, we seek for more employees that can help us insure our growth. Now we are looking for a Customer Service Officer.This is your chance to work in a modern stable company, even if you have no experience We will teach you everything that you need know about it and will pay for it. You will not accept orders for trips, you will not make cold calls to customers either. Clients, drivers and passengers, will reach out to you themselves: they will come to the office or will leave a request in our mobile app. Your task will be to maintain communication with them and help in difficult situations. Why chose us? salary without delays; performance bonuses; work in a compact office near Plaza Tanjung Aru, where everyone has their own work station; only day shifts without outbound calls; everything is digitized: our own CRM system, corporate news portal and messenger; we will help you improve your level of communication with customers; online training from the first day. What you will do: communication with drivers, helping them with registration and current travel issues; resolving issues and claims of our passengers; work with violations of the rules of service; presenting our drivers and passengers with an offer of new conditions and promotions; car branding. We are looking for an active and sociable colleague who is not afraid of non-standard situations, knows how to handle objections and complaints, sees themselves in working with people and in a small, calm team and is ready for multitasking. Most important: 2 months of probation period; Working schedule: 5 day working week, Monday - Friday, 09.00am - 18.00pm; Trial period to decide if this job is for you or not.
Maxim E-hailing service is rides & delivery service that operates in more than 20 cities in Malaysia. By constantly developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, we are working hard on making our services more modern, accessible, and safe. We created an industry-specific digital platform where our users could interact with each other directly. Our innovative approach to business and the desire to answer the ever-changing demands of our clients allow us to take an active part in the transformation and establishment of the current market of transportation services in Malaysia. We love creating technologies and a business that are on par with our industry's leading global companies.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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