Customer Service Officer

2 weeks ago

Kota Kinabalu, Malaysia Standard Marine Agencies Sdn Bhd Full time

Provide accurate information on air freight rates, services, transit times and any specific shipping requirements.
- Process air freight bookings, ensuring that all necessary details such as shipment size, weight, destination and delivery requirements are accurately recorded.
- Prepare and verify air waybills (AWB), shipping documents and customs documentation required for air freight export and import shipments.
- Ensure all necessary documents are provided to relevant authorities and stakeholders to avoid delays in the shipment process.
- Coordinate with air freight carriers to ensure timely pick-up and delivery of shipments.
- Tranck and monitor the status of air freight shipments and provide regular updates to customers.
- Liaise with warehouse, logistics and operations teams to ensure the smooth movement of goods, including the scheduling of shipments and ensuring proper packaging and labelling.
- Handle any shipment-related issues, such as delays, misrouted cargo or customs clearance problems.
- Collaborate with internal departments and external service providers to resolve any operational challenges.
- Proactively communicate with customers about potential delays and offer alternative solutions where necessary.
- Build and maintain strong relationship with customers to ensure their continued satisfaction with air freight services.
- Provide accurate quotations to customers for air freight shipments, including additional services such as warehousing, packaging and insurance.
- Perform invoicing and ensure that all costs related to shipments are appropriately billed to customers.
- Address and resolve customer complaints and issues in a professional and timely manner.
- Any other duties and responsibilities assigned by the management.

**Requirements**:

- Diploma or degree in Logistics, Supply Chain Management, Business Administration or related field.
- At least 2-3 years of experience in the air freight or logistics industry.
- Experience with air freight documentation (e.g. air waybills, customs clearance procedures) and an understanding of international shipping regulations.
- Possess strong understanding of air freight logistics, processes and procedures.
- Good communication skills and ability to prioritize duties in a fast-paced work environment.

**Job Types**: Full-time, Permanent

Pay: From RM2,000.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

Expected Start Date: 11/01/2024

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