Outlet Manager

2 days ago


Shah Alam, Malaysia Indera Food Industries Sdn Bhd Full time

**Role Description**:
Responsible in managing all aspects of the restaurant. He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service. Supervisors/ Manager will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Your key duties and responsibilities will be to ensure profitable operations, achieve outlet business goals, ensure the manning schedule is up to date, oversee regular preventative maintenance, maintain outlet safety and sanitation standards, and lead by example through a ‘hands on’ approach to motivate team members to excel.

You will also manage team member performance, identify any training needs, develop and deliver the required training for supervisors and team members in an effective way to maximize guest satisfaction and develop team members to enable them to achieve their career goals.

**Requirement**:

- Attend to guest requests and complaints, efficiently and courteously.
- Ensure that the standards of Food and Beverage service are maintained.
- Ensure that the orders are delivered at the proper temperature.
- Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item.
- Ensure the all tables are set up correctly and in a timely manner.
- Provide feedback on customer complaints.
- Ensure that all orders are carried out correctly.
- Develop a good relationship with clients.
- To check reservation at the beginning of each service and ensure station is set up completely and on time according to the reservation.
- Look continuously for ways to improve the quality service and surpass the standards.
- Show a positive, energetic and caring attitude at all times towards guests and fellow employees.

**Qualifications**:

- College diploma in Hotel Management or related field.
- Previous experience in a Food & Beverage/Restaurant operations management role
- Passion for leadership and teamwork.
- Eye for detail to achieve operational excellence.
- Excellent guest service skills.

**Job Types**: Full-time, Permanent, Internship, Fresh graduate

Pay: RM2,300.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Work Location: In person


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