Admin, Operations

1 day ago

Sri Hartamas, Malaysia Cpro Solutions Sdn Bhd Full time

**Job Overview**:
**KEY RESPONSIBILITIES**:
**Administrative Support**:

- Provide administrative assistance to the operations team.
- Prepare and maintain documents, reports, and presentations as needed.

**Data Management**:

- Assist in the collection and analysis of operational data to inform decision-making.
- Maintain and update operational databases, ensuring accurate and timely information is available.

**Customer Support**:

- Provide accurate information regarding products, services, and policies.
- Assist customers in troubleshooting and resolving issues related to products and services.
- Escalate complex issues to management or relevant departments when necessary.
- Document customer interactions and issues in the Customer Management System (CMS) for tracking and follow-up.
- Maintain accurate records of customer feedback and complaints.
- Build strong relationships with customers and provide personalized support to enhance the customer experience.
- Educate customers about product features, updates, and best practices.
- Work closely with team members and other departments to ensure timely resolution of customer issues.
- Participate in team meetings and provide feedback on processes and procedures.

**Inventory Management**:

- Update inventory records in the inventory management system to ensure accuracy.
- Perform regular inventory counts and reconcile discrepancies between physical counts and system records.
- Maintain organization in the storage areas and ensure that items are stored safely and efficiently.

**QUALIFICATIONS**:
**Education**:

- Min Diploma in any field. SPM holder with related experience will be consider.

**Skills**:

- Strong organizational and time management skills.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving abilities.

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

- Monday to Friday

Work Location: In person

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