Customer Service Representative
1 week ago
**Responsibilities**:
- Handle customer enquiries by managing calls.
- Lodge new complaints.
- Educate on how to lodge complaints.
- Meet service level targets by achieving both service and productivity level KPIs.
- Ensure all task are attended within the stipulated SLA.
- Acknowledgement and creating new complaints in Complaint Portal within 1 business day.
**Qualifications & Skills**:
- Must have at least 1 year of experience in Customer Service.
- Must be able to speak any one of the languages, such as Bahasa Malaysia, English, Chinese, Tamil.
- Ability to work under pressure.
- Desire to learn.
- Future focus and constantly looking into ways to improve the current state.
**Job Package**:
- Operation Hours: 8.30am to 5.30pm / Monday to Friday.
- Working Location: Cyberjaya
- Contribution to EPF, EIS and SOCSO
- Annual & Medical Leaves
- Medical and Hospitalization Coverage
Basic Salary + Attendance allowance + Transport allowance: RM2,500.00
Pay: RM2,100.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Must be willing to work from office in Cyberjaya.
- Must be able to join on 1 August 2024.
**Experience**:
- Customer service: 1 year (preferred)
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