Property Operations

2 weeks ago

Kota Kinabalu, Malaysia WK Consortium Sdn Bhd Full time

**Join Our Team - Keep Our Homestays & Marketing Team Running Smoothly and Efficiently**

WK Consortium Sdn Bhd is looking for a hands-on, reliable, and practical individual to oversee the **day-to-day operations** of our homestay units, while also supporting basic guest services and marketing tasks. This role is ideal for someone who enjoys customer service, problem-solving, and working independently to keep facilities in top condition.

**Key Responsibilities**

**1. Homestay Operations Management**
- Source and obtain quotations from multiple suppliers or service providers for any required repair works, supply orders, or maintenance tasks.
- Perform cost and value comparison to identify the most cost-effective and reliable option for each need.
- To liaise and coordinate with Homestay Maintenance Officer to ensure timely and effective resolution of any property defects, and to resolve customer complaints efficiently.
- To coordinate routine inspections by the Homestay Maintenance Officer to ensure units are clean, functional, and guest-ready
- Handle complaints or reports of malfunction promptly
- Maintain proper documentation of all maintenance activities, purchases, supplier invoices, and receipts
- Prepare and submit supporting documents for payment processing and internal audits.
- To look for contractors / repair men for any technical issues.

**2. Guest Support & Operations**
- Assist with guest check-in and check-out processes
- Ensure unit cleanliness and readiness before and after each stay
- Be the point of contact for basic guest inquiries during their stay
- Monitor booking platforms and report on booking status
- Ensure accurate guest records and timely communication to prevent any booking overlaps or miscommunication.
- Address complaints or service disruptions professionally and resolve them promptly to ensure high guest satisfaction.
- Ensure that cleaners are updated when guests check out so that all units are cleaned for the next guest.

**3. Marketing Admin Support**
- To assist with petty cash claims
- To assist with the submission of Sales' Team OT claims
- To assist with marketing payment requisition processes
- To monitor and assist digital marketing team in the timely posting of social media posts

**Key Requirements**
- Able to **communicate in English & Malay** (bonus if able to speak Mandarin)
- Reliable, and able to work independently
- Willing to conduct customer service via WhatsApp when needed (including weekends, based on check-ins)
- Basic experience in digital marketing, photography, videography & graphic design is desirable but not necessary
- Good work attitude & able to handle criticism
- Positive & charismatic personality

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- Are you willing to conduct customer service via WhatsApp on Weekends/ Public Holidays if needed?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Administrative or Marketing: 1 year (preferred)

**Language**:

- Malay (preferred)
- English (required)

Work Location: In person

Expected Start Date: 12/22/2025

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