Team Leader

2 weeks ago

Selangor, Malaysia Mercure Kuala Lumpur Glenmarie Full time

**Job Description**:

- To have knowledge on reservation techniques in the outlet. Always be polite, friendly, honest and have a genuine desire to please guest
- Must have knowledge on all job functions of a waiter/waitress. Must have interpersonal skills when handling employees
- Delegation of subordinates in one owns station
- Must never leave the workstation
- Must be able to handle minor guest complaints
- Must know how to use all equipment in the outlet
- Must be able to take orders from guests effectively
- To control all captain order chit at all times
- To control all Linen Par Stock
- Ensure side station is always clean and never overload the station
- Must always deliver quality service to guests. Ensure smooth dining service
- Must always be alert and sensitive to guest’s needs
- Must know your station well. Never overload any station, as guest will suffer from slow service
- Always ensure guest’s comfort
- Ensure smooth operation in your stations
- Ensure guests have their meal delivered fast, efficiently and in a friendly manner
- Must always know what items 86 are NOT available in the kitchen or bar
- To maintain Departmental Attendance Records on daily basis
- Ensure all tables are ready for operation
- Ensure the floor is clean and free from crumbs
- Ensure side stations have enough stock for operation
- Food service must always follow standards given and consistency of each item must be maintained
- Must do other miscellaneous tasks
- Maintenance of tables chairs lighting and private rooms
- Stacking of operating equipment for busy periods must be done in a timely manner
- All administration tasks/assignments/projects for both F&B and Culinary Departments

Work Experience

Knowledge and Experience
- 2 years in Supervisory level in a 4 or 5 star operation
- Have strong leadership and communication skills
- Have strong administrative skills

**Skills**:

- Proficient in Bahasa Malaysia and English
- Computer literate in Microsoft Word, Excel, PowerPoint and Outlook
- Have the ability to prioritize workload assignments
- Team work
- A well-organized & initiative person
- Able to work independently
- Firm and fair when making decisions or new implementations
- Mature and good personality
- Diversified, innovation, creative planning & strategies
- Analytical and prompt in action

**Benefits**:

- Attractive remuneration package
- 5 working days
- Talent development opportunities
- Corporate social responsibility activities

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