Customer Support

About the role We are seeking a bilingual (Chinese/English) Customer Support Representative to join ensuring customer satisfaction. Initial work will be from home, but the role will transition to office-based work in the future. Shift work is required. Key Responsibilities: - Provide product information, troubleshoot issues, and resolve...

Hello Greetings from Softenger Sdn Bhd. we are looking for "Customer Support" JOB TITLE:Customer Support WORK LOCATION: KL Sentral Malaysia **Job Type**: Permanent RESPONSIBILITIES: Essential Functions/Core Responsibilities: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements;...

Key Responsibilities: - Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies. - Customer Support and Feedback Analysis: Facilitate post-service support, coordinate installations, and handle customer...

#urgenthiring #mandarin #voiceprocess #customerservice #penang #fulltime freshers are welcome to apply Location : Bayan Lepas, Penang / George Town Rotationalshift #permanent #benefits Hiring for Mandarin Speaker for #voiceprocess freshers/ 1+years of experience in customer support is preferred Pay: RM1,865.98 - RM5,751.46 per month

ROLE: *Chat Customer Support - Japanese (Native & Non-Native Speaker)* Note: For other Nationalities JLPT N1 or N2 Certificate is required. Location: Penang, Malaysia. Total Salary: Native Japanese RM 9,100 - (RM7,500 + RM1,000 Language allowance + Housing allowance RM600 for EP holders Total Salary: Non Native Japanese RM 8,600 - (RM7,000 + RM1,000...

Overview: Neotel Technology, a leading provider of smart material handling solutions from China, isseeking a Field Support Technician based in Malaysia to provide technical support to customersacross South East Asia and internationally, including North America. The role involvesinstallation, troubleshooting, and maintenance of Neotel's advanced systems, as...

**Responsibilities**: - Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times - Following up with customers to ensure full resolution of issues - Deployment of service releases, patches, requests, and customization - Compiling documentation related support calls, resolutions, and follow-ups with...

**Job Title**: Customer Success Specialist (CSS) **Location**: Penang **Employment Type**: 12 month contract (renewal contract) **About the Role**: **Key Responsibilities**: - Assist customers in placing online orders, resolving inquiries, and managing concerns with a professional attitude. - Ensure the confidentiality and security of customer payment and...

**Overview** The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...

The **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...