Customer Support Executive

2 days ago

Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

**If you have the following, then we want you (MUST HAVE)**

**1) **Stable employment with more than 2 years of duration in each employment (Not a job hopper).

**2) **Full proficiency in English (to support global market)

**3) **Interested in Forex industry

**Industry: Forex Broker**

**Location: Kuala Lumpur (Work from home until further notice)**

**Salary: Basic salary + monthly performance bonus**

**Working Hours**:24/7 rotational shift (7am-3pm; 3pm-10pm; 10pm-7am) - weekly rotation

**JOB DETAILS**

Customer Support Executive for One of the leading global Online Brokerage.

The responsibilities are wide-ranging and varied. It is necessary to be able to communicate clearly and effectively with all areas of the business. At the forefront of the company operations, the Agent will be responsible for maintaining and developing high standards of service. All aspects of the role will be customer-centric and to offer the best customer service in the industry. It is a must to be focused on what will give the customer the best possible experience from the site and world-class customer service in a competitive world. 

**Responsibility/Activity**
- Provide the highest level of quality customer service, both internally and externally. 
- Escalate and liaise with other departments for issues such as payment and security related issues. 
- Ensure that all tasks and client-generated tickets are followed up and dealt with promptly in accordance with the company’s service standards. 
- Learn all about the Company and its products, how our Systems communicate with each other, any other information that can take you to the next level within the company. 
**Skills Profile**

**Knowledge, Skills, and Abilities**
- Very strong verbal and written communication skills in Malay & English. Any other languages is a plus. 
- 2 years’ experience from a similar customer support environment
- High attention to detail. 
- A genuine desire to always deliver the best service possible to both external and internal clients in a timely manner. 
- Good knowledge of how the financial/investment markets work. 
- The ability to work with a fast-paced, agile team and balance multiple tasks at once. 
- The ability to adapt easily to an ever-changing regulatory environment. 
- The ability to do shift work. 
- **Flexible to work on Malaysian Public holidays on rotation. **:

- Eagerness to advance your career beyond the Customer Support department.

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per hour

**Benefits**:

- Health insurance
- Professional development
- Work from home
Schedule:

- Rotational shift
Application Question(s):

- Do you have any employment record of less than 1 year of working duration?
- What are the markets or regions that you've supported so far?
- Expected salary:

- Notice period:

- Are you willing to work on rotational shift?
- Kindly attach your latest CV/Resume OR send via chat.
**Experience**:

- customer service: 2 years (preferred)
- Call Center: 1 year (required)
- Forex / Financial: 1 year (preferred)

**Language**:

- high fluency in English (required)

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