Technical Support
2 weeks ago
Job Descriptions:
Voice Call Handling: excellent knowledge of handing voice calls.
- Infrastructure Monitoring: Good understanding of Infrastructure components
and respective alerts.
- Exchange: Knowledge on functioning and configuration of Microsoft Exchange
client. Messaging support for exchange.
AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.
Network: Knowledge on - LAN setup, basic routing and switching, passive
networking.
Desktop Security: Knowledge on - Antivirus deployment and update, patch
management, monitoring and reporting.
Desktop, Laptop, Handheld devices: Knowledge on - build management, OS
knowledge.
- Troubleshooting: Remote troubleshooting experience : Desktop, Laptops,
Notebook, iPhone, Network printers, etc
- Printers: Hands on experience on managing printers (Local & Network printers)
- Lexmark and HP Printers.
- Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now,
CA Service Desk, Monitoring Tools.
- ITIL: Knowledge of ITIL processes and procedures like - Incident, Service request
fulfilment, Change, Problem etc
- KM : Knowledge management understanding, review and create new knowledge
articles.
- MS Office: Good / excellent knowledge for support of MS Office and standard
software
- Windows & Smartphones: Windows operating system knowledge (e.g. Windows
7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS
(standard SW, standard HW)
**Salary**: RM3,700.00 - RM4,000.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Putrajaya: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
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