Customer Service Application Support

**Responsibilities**: - Application/Customer Support - (Software Analyst)- Assist the client in implementing and training during initial set up and cutover activities of the system account. - Engage in presales, interactive product demo, product training to maintain high product knowledge. - Act as the main liaison and work cross functionally between...

(Software Analyst) - Assist the client in implementing and training during initial set up and cutover activities of the system account. - Engage in presales, interactive product demo, product training to maintain high product knowledge. - Act as the main liaison and work cross functionally between vendors, customers and developer team. - Assist in sourcing...

Responsible in incident management, documentation and other support related tasks to ensure the efficient delivery of our managed services. **Duties & Responsibilities**: - Collaborate with support teams to gather necessary information for troubleshooting and resolution. - Maintain accurate incident records and documentation, ensuring timely updates and...

**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...

Position : Application Support (ERP MRP)Company Nature of Business : ERP systems, Financial, CRMCompany Name : (Informed once shortlisted)Working days & hours : Monday to Friday, 9.00am 5.30pmLocation : Dataran Prima, Petaling JayaCompanyOur client is an established business solutions specialist providing integrated solutions for local and...

Responsibilities:Provide application installation to client/group of companies.Perform Tier 1 and Tier 2 troubleshooting any issues prompted to user web-based or app-based applications.Directs customer support and liaises with the respective principal SME.Perform the configuration, maintenance, enhancement, and technical support to various...

Requirement for Level 1 Customer Service Support (Japanese Speaker Non-Technical Helpdesk)Applicant must be willing to work on rotational shifts & 4 days in a week.Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each).Applicants must be willing to work on rotational shifts. While having your own transport is an advantage, the...

Role Overview:We are looking for an Application / IT Support Engineer with 3–4 years of experience to provide technical assistance, troubleshoot system issues, and ensure smooth functioning of applications and IT infrastructure.Key ResponsibilitiesProvide L1/L2 support for users through phone, email, and remote tools.Troubleshoot issues related to...

RESPONSIBILITIES & TASKS:Provide Tier 2/3 technical support for in-house developed applications, investigating and resolving issues in a timely manner.Manage the enhancement request backlog for existing solutions, working with stakeholders to clarify requirements and implement small-to-medium changes.Develop, maintain, and support Robotic Process Automation...

RESPONSIBILITIES & TASKS:Provide Tier 2/3 technical support for in-house developed applications, investigating and resolving issues in a timely manner.Manage the enhancement request backlog for existing solutions, working with stakeholders to clarify requirements and implement small-to-medium changes.Develop, maintain, and support Robotic Process Automation...