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Customer Service Application Support

2 weeks ago

Petaling Jaya, Malaysia Food Market Hub Full time

Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing business?

**Role Scope**
- Expert in providing solutions to users questions
- Escalating serious concerns to the Senior Support and Software Engineer team.
- Keeping record of configuration changes.
- Providing front end support to clients and colleagues in other departments.

**Job Requirements**
- Self motivator.
- Ability to provide front end support clients through phone calls/web live chat.
- Strong communication skills.
- Experienced in support of the ERP/POS system and familiar is a plus.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- How long is your notice period?
- Kindly share your current pay
- What will be your salary expectation?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)