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Customer Service Executive

2 weeks ago

Johor Bahru, Malaysia Regency Specialist Hospital Full time

**Responsibilities**:

- Develop communication platform to promote the establishment and maintenance of meaningful communications and facilitate dialogues between customers, patients and families, team members, consultants, and other relevant parties.
- To gather In & Out patient feedbacks on daily basis, check which feedback need to be follow up and update into a daily update list. Responsibility in feedback data analysis and share to relevant HOD for further action.
- To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance with company policies.
- Responsible in communicating and coordinating with internal departments on all feedback, suggestions and recommendations by customers/ patients.
- Responsible for analyzing and recommending methods and processes that may improvement the overall services of the hospital from feedback or complaints gathered from the customers/ patients. To spearhead peer reviews and investigate complaints and (potential) Medico-legal cases with medical and legal affairs and senior management.

**Job Requirements**:

- Degree in Business Administration or any related field.
- Communication and listening Skill.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Fluent in English and Bahasa Malaysia. Mandarin speaker will be an added advantage.

**Job Types**: Full-time, Permanent

Pay: RM3,300.00 - RM3,800.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)