Merchant Payments and Operations Manager

1 week ago

Kuala Lumpur, Malaysia AirAsia Full time

**About the Role**:
We are seeking a highly motivated and results-oriented professional with a unique blend of experience in project management, business operations, and payment to join our Enterprise Payment team.

This is a pivotal role in leading critical projects from conception to successful completion, while ensuring financial optimization and alignment with our overall business goals. And you will work closely and support the Head of Enterprise Payment.

**Responsibilities**:
**Core Payment Operations**:

- Lead the Payment Operations team to execute and monitor Daily Payment Processes: Diligently process and monitor all incoming and outgoing payment transactions, ensuring adherence to established procedures and deadlines.
- Operational Reconciliation and Exception Handling: Perform rigorous daily reconciliation of payment transactions, identifying and swiftly resolving discrepancies and handling payment exceptions with precision.
- Process Optimization and Efficiency: Continuously evaluate and improve payment operations processes to enhance efficiency, reduce errors, and streamline workflows.
- Operational Documentation and Reporting: Maintain accurate and comprehensive payment operations documentation, including process maps, SOPs, and operational reports.
- System and Tool Management: Effectively utilize payment processing systems and tools, ensuring optimal performance and identifying opportunities for automation.

**Operational Issue Resolution and Support**:

- Investigate and Resolve Operational Issues: Investigate and resolve payment-related operational issues, identifying root causes and implementing effective solutions.
- Operational Support for Internal and External Stakeholders: Provide timely and accurate operational support to internal teams and external partners, addressing inquiries and resolving issues efficiently.
- Operational Collaboration: Work closely with cross-functional teams, including finance, customer support, and technology, to ensure seamless operational integration.

**Operational Compliance and Risk Management**:

- Operational Compliance Adherence: Ensure strict adherence to all relevant payment regulations, internal policies, and operational procedures.
- Operational Risk Mitigation: Assist in identifying and mitigating operational risks associated with payment processing.
- Operational Audit Support: Support internal and external audits by providing accurate and timely operational data and documentation.

**Project Management**:

- Define project scope, objectives, and timelines.
- Develop and implement project plans and budgets.
- Manage risks, resources, and stakeholders throughout the project lifecycle.
- Utilize project management methodologies and tools to track progress and ensure successful delivery.
- Collaborate effectively with internal and external teams to achieve project goals.

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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