Manager, Merchant and Compliance Operations

2 weeks ago

Kuala Lumpur, Malaysia Presto Technology Sdn Bhd Full time

We are looking for a Merchant & Compliance Operations Manager to oversee merchant onboarding, relationship management, and compliance operations. This role bridges merchants, internal finance/ops, and regulatory requirements to ensure smooth, compliant, and efficient operations.

**Key Responsibilities**:
**Merchant Management**
- Manage the end-to-end merchant lifecycle: onboarding, KYC coordination, training, and support.
- Negotiate MDR (merchant discount rate) and ensure agreements are compliant before sign-off.
- Act as primary liaison for merchants, maintaining strong, trust-based relationships.
- Handle merchant issues including refunds, disputes, and rate clarifications

**Compliance & Operations**
- Ensure compliance with internal and external requirements, maintaining SOPs and audit readiness.
- Prepare and submit required operational and compliance reports accurately and on time.
- Work closely with finance on reconciliation and settlement issues (e.g., T+1 settlement complaints).
- Support internal and external user access provisioning (merchants, staff).
- Conduct duties as assigned by the Head of Department.

**Cross-Department Liaison**
- Coordinate with finance, compliance, and marketing teams to resolve merchant or operational issues.
- Escalate and follow through on compliance or operational queries with the relevant stakeholders.

**Requirements**:

- 3-5 years experience in operations, compliance, or merchant management (preferably in fintech, payments, or financial services).
- Strong knowledge of MDR, merchant onboarding, and settlement processes.
- Familiarity with compliance practices, audits, and regulatory frameworks.
- Detail-oriented with strong documentation and reporting skills.
- Excellent communication and negotiation skills for both internal and external stakeholders.
- Ability to work independently and maintain process discipline.

**Nice-to-Haves**:

- Prior experience handling financial or regulatory audits.
- Understanding of payment systems, settlement cycles, and reconciliation processes.
- Experience in fintech/startup environments where multitasking is required.

**Job Type**: Permanent

Pay: RM5,000.00 - RM8,000.00 per month

Work Location: In person

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