Customer Service

2 weeks ago

Kuala Terengganu, Malaysia 1Millennium International Sdn Bhd Full time

**Responsibilities**
- Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.
- Ensure diligent follow up and fulfill promises made to customers.
- Establish and maintain good relationships with customers, build better customer experience
- Adhere strictly to the contact center standards operating procedures and guidelines.
- Any other tasks as assigned by Supervisor.

**Requirements**:
1. Minimum SPM

2. Basic computer knowledge (operating computer, MS Office Skills).

3. Willing to work flexible and shift hours.

4. Basic telephone communication skills.
- Project a “Smiling” voice.
- Good listening skills

5. Customer service oriented mindset

6. Ability to cope with stress and to remain calm in all customer service situations
-------------------------------------------------------------
- **Working Hours**:
Mon - Sunday : 8am - 8am (9hours/day)

Must be willing to work shift rotation.

Must be able to work on weekend as per schedule given from 8am to 8pm

**Basic Salary**:
RM1,500 + KPI Allowance (RM300)

**Job Type**: Contract

**Salary**: RM1,500.00 per month

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