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Customer Service Executive

3 weeks ago

Kuching, Malaysia Emart Full time

**Responsibilities**

manner.
- Handle customer complaints and provide appropriate solutions within the

time limits.
- Create policies and procedures for effective customer service.
- Conduct customer satisfaction surveys from time to time.
- Create reports based on customer feedback on products and services.

**Requirements**:

- Diploma/ Bachelor’s degree in business / office administration or related

field.
- Minimum 1 - 2 years of working experience in related field.
- Strong written and verbal communication skills in English, Malay &
Chinese.
- Outstanding customer service skills, highly customer focused and with a desire to resolve each customers issue.
- A team player, pleasant personality and positive working attitude.