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Customer Service Officer

2 weeks ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Recruit Express Sdn Bhd Full time

**Responsibilities**:

- Answering calls from the Branches, Agents and Customers regarding Unit Trusts.
- Provide customer service to customer and agents who walk in at the counter.
- Follow up for incomplete transactions submitted by branches, agents and customers.
- Handling written enquiries related to agent and customer.
- Continuously suggest new process improvement related to customer servicing.
- Provide confirmation advice/ account statement/ audit confirmation and tax voucher to customer upon request.
- Assisting investors/agents to resolve any issues arise from online platform.
- Liaising with service providers and other departments for all operational matters related to daily investors’ transactions.
- Ad-hoc task as assign by Superior

**Job requirements**:

- Fresh graduates are encouraged to apply
- Good communication in English and Malay
- Good interpersonal skills
- Detail-oriented, organize, self-motivated & ability to work independently
- Responsible, positive and aggressive attitude.

**Job Type**: Contract

**Salary**: RM4,000.00 - RM4,500.00 per month

Schedule:

- Monday to Friday

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)