Customer Experience Executive
2 weeks ago
**CUSTOMER EXPERIENCE EXECUTIVE (Trading & IT Industry)**
**Job Responsibility**
- Acting as a first point of contact: dealing with correspondence and phone calls.
- To ensure the **day-to-day operations of IT Service Helpdesk & Customer Services.**
- To provide **customer service to brokers, **service information, resolving problems, attend to enquiries.
- Routinely examine, monitor for defects / downtimes.
- Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.
- Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.
- **Understanding of the trading and IT industry, including knowledge of financial and trading market**
- **Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software is required.**
- **Strong communication skills**, both verbal and written, to effectively interact with customers and colleagues.
- Ability to empathize with customers' needs and provide solutions that meet their requirements.
- Problem-solving skills to address customer issues efficiently and effectively.
**Job Requirements**
- **Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance**
- At least **2 years’ experience in Trading & IT Industry**
- Previous experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers.
- Able to multi-task efficiently and able to remain calm under stress.
- Good communication and customer service skills and the ability to work in a collaborative team.
- **Knowledge in securities and trading or financial preferred.**
- Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.
- Proficient in English, ability to speak in Bahasa Malaysia and Chinese would be beneficial
Pay: From RM3,000.00 per month
Schedule:
- Monday to Friday
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