Customer Service Officer

2 weeks ago


Seri Manjung, Malaysia SEA Gamer Mall Sdn Bhd Full time

Job Description:

- Monitor console on game card, game account, phone top-up, mobile reload and direct top-up.
- Assist Trader to monitor game currency and game item, make remarks and assign to Trader to process the order.
- Facilitate customer requests by providing information directly, and making document verification for suspicious customers for payment-related cases, product suggestions, and general company information.
- Respond to customer live chats promptly, ensuring first response time goals are met at all times.
- Attend customer service tutorials or workshops as required.
- Always inform customers to rate our service by sending a Canned response message after completing the customer request.
- Guide our customers in recognizing charges, requesting refunds, and resending confirmations.
- Liaise with Card, Vendor, Trader, Finance, and Fraud units to resolve the concerns or arising issues faced by customers.
- Maintain excellent levels of service and consistent communication with our customers with the utmost professional manner & meaningful responses.
- Communicate unpleasant customer experiences to the Superior and follow up appropriately.
- Recognize and escalate any high-priority problems to Senior Customer Service for follow-up.

Job Responsibilities:

- No experience is required as training will be provided.
- Possess at least SPM.
- Proficient in Bahasa Melayu, English & Mandarin.
- Ability to manage time effectively and work in a fast-paced set-up environment.
- Strong communication skills, both written and verbal.
- Patience and the ability to listen.
- Ability to learn quickly, adapt to change and be tech savvy.
- Willing to work flexible support hours.
- Feel satisfaction when helping customers and colleagues.
- Demonstrate politeness and act professionally when interacting with people from different walks of life.
- Demonstrated aptitude and love for providing exceptional customer experiences.
- A proactive, make-it-happen attitude, with an appreciation for friendly competition.
- Receptiveness to feedback and coaching with a desire to continuously improve.

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,100.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Maternity leave
- Meal provided
- Vision insurance

Schedule:

- Night shift

Supplemental Pay:

- Performance bonus

Work Location: In person



  • Manjung, Malaysia SEA Gamer Mall Sdn Bhd. Full time

    **Responsibilities**: - Monitor console on Game Card, Game account, Phone top-up*, Mobile Reload*, and Direct top-up*. (*automatic delivery excepts for offline payment) - Assist Trader to monitor Game Currency and Game Item, make remarks and assign to Trader to process the order. - Facilitate the customer request by providing information directly, make...


  • Manjung, Malaysia SEA Gamer Mall Sdn Bhd Full time

    Job Description: - Monitor console on game card, game account, phone top-up, mobile reload and direct top-up. - Assist Trader to monitor game currency and game item, make remarks and assign to Trader to process the order. - Facilitate customer requests by providing information directly, and making document verification for suspicious customers for...


  • Seri Manjung, Perak, Malaysia AG STAFFING Full time 30,000 - 50,000 per year

    1. Title: Customer Sales Executive2. Mission:Responsible for facilitating customers business activities with the organization, such as making a pur­chase, placing an order, getting advice, lodging a complaint or request for latest information. Providing answers to customer enquiries or escalate them on to the Sales Manager responsible. Providing correct...


  • Manjung, Malaysia AEON Credit Service (M) Berhad Full time

    **Responsibilities**: - To achieve the monthly and yearly sales target as assigned by the management. - To execute marketing activities as directed by CSU Unit Head/ management. - To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies. **Job Requirement**: - Bachelor's Degree in...


  • Seri Manjung, Malaysia Tribe Business Services Sdn Bhd Full time

    **Job Overview** We are seeking a dedicated and fluent Mandarin & English speaker to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication...


  • Seri Manjung, Malaysia SEA Gamer Mall Sdn Bhd Full time

    Are you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced, dynamic environment? Join **Kaleoz**, a trusted marketplace for digital goods, and be part of our growing customer service team. **Key Responsibilities** - Handle order recharges accurately and efficiently. - Maintain high service standards by...

  • Customer Service

    4 days ago


    Manjung, Malaysia SIMANA NETWORK SDN BHD Full time

    We are well established company. We develop customer base and give marketing solutions for cooperate company in Banking industries, Telco industries and NGO. With 22 years of experience we trained and develop fresh individual to Executive and Senior Executive to lead our Organization. **BENEFITS: - ** - On the job training provided - Competitive earnings...


  • Seri Kembangan, Malaysia PTS FOOD DISTRIBUTION SDN BHD Full time

    **Job Summary**: **Key Responsibilities**: - **Order Management**: Assist customers with placing orders, tracking deliveries, and resolving any issues with their orders. Ensure accurate and timely processing of customer orders. - **Product Knowledge**: Stay informed about the company’s food products, promotions, and policies to provide accurate...

  • Customer Service

    2 weeks ago


    Manjung, Malaysia YUNDA EXPRESS (PERAK) SDN BHD Full time

    **interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints** **Job Types**: Full-time, Permanent, Fresh graduate Pay: RM1,500.00 - RM2,500.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Fixed shift - Monday to...


  • Manjung, Malaysia Tribe Business Services Sdn Bhd Full time

    **Company Description** Do you excel at handling customer inquiries, multi-tasking and hitting performance targets? Do you have strong active listening skills and an enthusiastic personality? Can you build rapport online, while asking probing questions to address issues and solve problems using templated solutions? Join us in our Tribe! Tribe now seeks...