Customer Service Executive

7 days ago

Shah Alam, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**Responsibilities**:

- Attend to inbound calls in a more professional manner and provide information about products and services as required by the customer.
- Keep records of interactions and details of customer inquiries, complaints, and comments.
- Ensure the customer’s requests are attended to accordingly.
- Liaise with respective team to have quick and efficient resolution of customer issues/queries.
- Adhere to escalation procedures of handling customer concerns at all times.
- Provide excellent service to all our customers at all times.

**Requirements**:

- Experience in Call Centre / Third Party Administration (TPA) / Hospitality industry would be an added advantage.
- Fresh Graduate encourage to apply.
- Able to communicate well in both English & Bahasa Malaysia
- Computer literate and internet savvy.
- Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.
- Willingness to work late/on shift as or when required.
- **Adhere with the 24/7 Call Centre operation and scheduling.**:

- Possess own transport.

**Additional Details**:

- **Salary Range**: RM2000 to RM3000 (for those who has experience in **call center Hospital/TPA/Insurance).**:

- **Location**: Bukit Jelutong, Shah Alam
- **Contract Duration**: 6 Months (will be absorb to permanent based on performance)
- **Shift Working Hour**: 7AM to 5PM / 9AM to 7PM / 11 AM to 9PM / 8 PM to 8AM (monthly schedule. For night shift, only **4 night per month**).
- **Number of Headcounts**: 15

**Job Type**: Contract
Contract length: 6 months

Pay: RM2,000.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Work Location: In person

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