Customer Service Executive
1 week ago
**Responsibilities**
- Handling pre-online, post-online booking enquiries, other general enquiries, escalation support & booking amendment/cancellation through various channels.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Acknowledging and resolving customer complaints through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- Required language(s)**:English (fluent)**:
- Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
- Applicants must be willing to work on **24/7 rotational shifts**:
- Each Shift consists of **9 working hours** included 1-hour break-time
**Salary**: RM2,800.00 - RM3,600.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
Application Question(s):
- When would you be available to start working with us?
Ability to Commute:
- Subang Jaya (preferred)
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