Contract Support Associate

1 week ago

Petaling Jaya, Malaysia CBRE Full time

**Contract Support Associate**

**Job ID**
- 181849**Posted**
- 03-Sep-2024**Service line**
- GWS Segment**Role type**
- Full-time**Areas of Interest**

Accounting/Finance, Administrative, Data Centers

**Location(s)**

Petaling Jaya - Selangor - Malaysia

**About the Role**:
As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
- **100% work from home**:

- **Great global exposure covering APAC and EMEA (Australia, Taiwan, Malaysia, Demark, Germany and Italy)**:

- **Excellent exposure to the fast-growing data center sector with global career development opportunity**

**What You’ll Do**:

- Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
- Understand the scope of the contract and make sure that all work is carried out accordingly.
- Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
- Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
- Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
- Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
- Deliver monthly reporting support on Contract and Business Unit Reviews.
- Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.

**What You’ll Need**:

- High School Diploma or GED with 3-4 years of job-related experience.
- ** Proficiency in written and spoken Chinese (Mandarin) and English is a must.**:

- ** Prior EMEA and APAC exposure is highly preferred.**:

- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Organizational skills with an advanced inquisitive mindset.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

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