Tours Manager

2 days ago


Kuala Lumpur, Malaysia PARADISE TRAVEL & TOURS SDN BHD Full time

**Key Responsibilities**:

- Plan, manage, and execute domestic and international group tours and FIT (Free Independent Traveller) itineraries
- Develop tour products and experiences that align with market trends and customer expectations
- Oversee the end-to-end booking process, including supplier coordination, pricing, documentation, and customer communication
- Manage and lead the tours and operations team, ensuring high performance, training, and growth
- Negotiate with hotels, transport providers, guides, and other partners to secure competitive rates and high service standards
- Ensure compliance with travel regulations and company SOPs
- Handle customer inquiries, feedback, and incident resolution professionally and efficiently
- Monitor budgets, margins, and profitability for all tours and make adjustments to optimize financial performance
- Collaborate with marketing and sales teams to promote tour packages and drive bookings

**Requirements**:

- Bachelor's degree in Tourism, Hospitality, Business Management, or related field
- Minimum 3-5 years of experience in tour operations or travel management
- Strong knowledge of travel logistics, customer service, and vendor management
- Experience handling both group tours and FITs is preferred
- Excellent communication and negotiation skills
- Tech-savvy with familiarity in travel booking systems and CRM tools
- Highly organized, with strong multitasking and problem-solving abilities
- Passion for travel and a deep understanding of diverse cultures and destinations

**What We Offer**:

- A collaborative and dynamic work environment
- Opportunities to travel and curate new experiences
- Competitive salary and performance incentives
- Staff discounts, company perks, and travel benefits
- Career growth in a growing lifestyle and travel brand

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- On call

Work Location: In person



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