tour operator executive

6 hours ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia W Travel & Tours Full time
About the Role

We are looking for a passionate and detail-oriented Tour Operator Executive to join W Travel & Tours, based in Kuala Lumpur City Centre. As a Destination Management Company (DMC) specialising in customised wellness and luxury travel, this role focuses on delivering personalised, end-to-end travel experiences for local and international clients.

This role is ideal for someone who enjoys travel, values service excellence, and takes pride in creating meaningful journeys for others.

What You'll Be Doing
  • Plan and coordinate tailor-made travel and wellness packages for individual and group clients
  • Arrange end-to-end services including airport transfers, accommodation, treatment appointments, and leisure itineraries
  • Liaise with hotels, airlines, transport providers, and trusted partners to ensure seamless travel arrangements
  • Prepare itineraries, quotations, and relevant travel documentation
  • Coordinate the application of travel documents, such as visas, when required
  • Handle customer enquiries and bookings with a strong focus on service excellence
  • Support marketing activities and participate in local and international travel fairs, exhibitions, and events when required
  • Work closely with internal teams to improve operational efficiency and customer experience
  • Prepare regular operational and booking reports, and update management on project status, client feedback, and operational matters
What We're Looking For
  • Minimum 2 years of relevant working experience in a similar role or industry
  • Strong communication, coordination, and customer service skills
  • Organised, detail-oriented, and able to multitask in a fast-paced environment
  • Familiarity with travel booking systems and basic CRM tools
  • Experience in DMC or wellness/medical tourism is an advantage
  • Positive attitude and a passion for delivering personalised travel experiences
What We Offer
  • Competitive salary with EPF and SOCSO standard contributions
  • Medical and wellness benefits
  • Training and professional development opportunities
  • Friendly and supportive team culture
  • Central office location within walking distance to Monorail & LRT stations

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