Merchant Success Executive

2 weeks ago


Bangi, Malaysia Silentmode Sdn. Bhd. Full time

**Job Overview**:
**Key Responsibilities**:

- Build and maintain strong relationships with our merchant partners, ensuring they receive exceptional service and support throughout their subscription with us
- Provide onboarding and training to new merchants, helping them get up and running on our platform quickly and efficiently
- Troubleshoot and resolve any issues that merchants encounter, working closely with our technical support team as needed.
- Monitor merchant activity and identify opportunities to improve their experience, proactively offering suggestions and solutions to help them succeed
- Communicate with merchants regularly, providing updates on new features, upgrades, and other relevant information
- Collaborate with other teams across the company to ensure seamless service delivery to our merchant partners
- Monitor and analyze merchant data to identify trends, patterns, and areas for improvement, and use this information to drive product development and improve the overall merchant experience.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field
- 2+ years of experience in a customer-facing role, preferably in a technology or F&B-related industry
- Strong problem-solving skills and the ability to think creatively to provide solutions
- Excellent communication skills, with the ability to communicate complex ideas effectively to a variety of audiences
- Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
- Proven track record of building and maintaining strong customer relationships
- Knowledge of the F&B industry and technology trends is a plus
- Experience with POS systems and/or payment processing is a plus

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion

Schedule:

- Afternoon shift
- Early shift
- Evening shift
- Night shift

Application Question(s):

- Do you have a valid driver's license and your own car for travel, as this role requires transporting items for installation?
- What is your expected salary?

**Location**:

- Bandar Baru Bangi (preferred)

Willingness to travel:

- 100% (preferred)

Expected Start Date: 05/05/2025



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