Merchant Success Executive
1 week ago
**Job Overview**:
**Key Responsibilities**:
- Build and maintain strong relationships with our merchant partners, ensuring they receive exceptional service and support throughout their subscription with us
- Provide onboarding and training to new merchants, helping them get up and running on our platform quickly and efficiently
- Troubleshoot and resolve any issues that merchants encounter, working closely with our technical support team as needed.
- Monitor merchant activity and identify opportunities to improve their experience, proactively offering suggestions and solutions to help them succeed
- Communicate with merchants regularly, providing updates on new features, upgrades, and other relevant information
- Collaborate with other teams across the company to ensure seamless service delivery to our merchant partners
- Monitor and analyze merchant data to identify trends, patterns, and areas for improvement, and use this information to drive product development and improve the overall merchant experience.
**Requirements**:
- Bachelor's degree in Business Administration, Marketing, or a related field
- 2+ years of experience in a customer-facing role, preferably in a technology or F&B-related industry
- Strong problem-solving skills and the ability to think creatively to provide solutions
- Excellent communication skills, with the ability to communicate complex ideas effectively to a variety of audiences
- Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
- Proven track record of building and maintaining strong customer relationships
- Knowledge of the F&B industry and technology trends is a plus
- Experience with POS systems and/or payment processing is a plus
Pay: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Free parking
- Maternity leave
- Opportunities for promotion
Schedule:
- Afternoon shift
- Early shift
- Evening shift
- Night shift
Application Question(s):
- Do you have a valid driver's license and your own car for travel, as this role requires transporting items for installation?
**Location**:
- Bandar Baru Bangi (preferred)
Willingness to travel:
- 100% (preferred)
Expected Start Date: 01/13/2025
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